IT Operations Coordinator

Key Responsibilities:

User Support & Service Delivery

• Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk

• Track and resolve tickets (incidents, requests, and tasks)

• Maintain and improve IT knowledge base and documentation

• Deliver high-quality support with a customer-first mindset

Infrastructure & Compliance

• Maintain and update infrastructure documentation and CMDB data

• Prov…

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