1st Line Support Engineer

Social network you want to login/join with: 1st Line Support Engineer, south west london col-narrow-left Client: iO Associates – UK/EU Location: south west london, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP solutions. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with growth objectives. This role offers an exciting opportunity for an experienced 1st Line Support Engineer to join their expanding team. You will play a key role in maintaining high standards of client service as the company grows its delivery capabilities. Key Requirements: Reliable and self-motivated professional with a proactive work approach. Strong problem-solving skills with effective application of technical knowledge. Experience in handling customer incidents via phone, email, or in person, ensuring prompt resolution. At least 2 years\’ experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service. Responsibilities: Provide support and administration for Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure. Manage virtualization platforms such as Hyper-V and VMware, Ubiquiti devices, VoIP telephony, and common network hardware and cabling. Implement and maintain MDM solutions, including Microsoft Intune, and utilize PowerShell for scripting and automation. Troubleshoot and resolve hardware, software, and network issues, applying knowledge of TCP/IP, DNS, and DHCP. #J-18808-Ljbffr