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- Tasks: Provide remote IT support and resolve technical issues for diverse clients.
- Company: Join a dynamic team focused on IT solutions and client satisfaction.
- Benefits: Enjoy 20 days holiday, free parking, and training opportunities in a modern office.
- Why this job: Perfect for tech enthusiasts eager to learn and make an impact in a supportive environment.
- Qualifications: 1-2 years of technical support experience; knowledge of IT systems and customer service skills required.
- Other info: Full training provided; work hours are Monday to Friday, 8AM - 5PM.
The predicted salary is between 24000 - 36000 £ per year.
We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks. You will be working with over 150 different clients varying from SMB to SME sizes, to resolve or escalate their technical issues in a prompt and professional manner as well as building and repairing PCs, laptops and printers and other workshop duties. It will be a role working between workshop and helpdesk. Full training and support will be provided. If you have a passion for IT and looking to bring new ideas to the team this could be the role for you.
Key responsibilities will include:
- Answering the technical line to support our clients as the first point of contact.
- Provide remote and telephone support for client networks and applications.
- Responsible for handling support of ticket requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.
- Updating the help desk ticketing system, ensuring the calls are logged and all notes, progress and actions have been added promptly and accurately.
- Prioritise tickets based on impact to keep efficient progress.
- Work to the contracted SLAs and liaise with 3rd parties as required, escalating within the helpdesk team where necessary.
- Building PCs.
- Pre delivery setup of laptops.
- Repairing PCs, laptops and printers.
- Dealing with third parties to arrange external repairs and tracking documentation.
- Stock control of components and cables.
- Pre delivery preparation of servers/infrastructure equipment.
- Updating asset register for customers' new equipment before delivery.
- Keeping up to date with any training and learning logs.
- Dealing with deliveries and receipting them into stock.
- Dealing with software issues e.g. installation and upgrade.
Skills and Experience:
- 1-2 Years prior experience within a technical support focused role.
- Active Directory Administration.
- Office 365 & Azure support and management.
- Windows 10, 11 Operating systems.
- Microsoft Office 365 apps.
- Virtualisation (Hyper-V, VMware).
- Basic Routing and switching knowledge.
- Knowledge with backup vendor software such as Veeam, StorageCraft.
- Basic Telephony systems Knowledge.
- Current MS-10X or MD-10x certifications preferred but not essential.
- Good communication skills.
- Proactive and eager to learn.
- Good knowledge of IT Systems and Support.
- Professional and Courteous.
- Comfortable with all aspects of customer service (face to face, phone and email).
Hours & Benefits:
- Monday to Friday 8AM - 5PM.
- 30 minutes lunch daily.
- 20 days holiday entitlement (plus bank holidays).
- Free onsite parking with EV charging points.
- Air conditioned modern offices with modern kitchen.
- Training opportunities.
Job Types: Full-time, Permanent
Benefits: Company events, Company pension, On-site parking
Schedule: Monday to Friday
Experience: Technical support: 1 year (required)
1st Line Technical Support in Chesterfield employer: SBK Computers Ltd
Contact Detail:
SBK Computers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technical Support in Chesterfield
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Office 365, and basic routing. This will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your passion for IT by discussing any personal projects or experiences you've had with building or repairing PCs and laptops. This demonstrates your hands-on skills and eagerness to learn, which are key traits for this role.
✨Tip Number 3
Prepare to discuss how you handle customer service scenarios, especially in technical support. Think of examples where you've resolved issues or provided excellent service, as this will highlight your communication skills and professionalism.
✨Tip Number 4
Research StudySmarter and our values, as well as the clients we serve. Being knowledgeable about our company will allow you to tailor your responses and show that you're genuinely interested in being part of our team.
We think you need these skills to ace 1st Line Technical Support in Chesterfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially any roles involving IT infrastructure, cloud hosting, or telecoms networks. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to learn. Mention specific skills that align with the job requirements, such as experience with Active Directory, Office 365, or any relevant certifications.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This could include specific scenarios where you provided remote support or handled ticket requests efficiently.
Highlight Communication Skills: Since the role involves customer service, emphasise your communication skills in both your CV and cover letter. Mention any experience dealing with clients face-to-face, over the phone, or via email, and how you maintained professionalism in those interactions.
How to prepare for a job interview at SBK Computers Ltd
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this role requires a genuine passion for the field.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. This could include troubleshooting steps you took or how you prioritised tasks to meet deadlines, showcasing your ability to think on your feet.
✨Familiarise Yourself with Key Technologies
Brush up on the technologies mentioned in the job description, such as Active Directory, Office 365, and basic networking concepts. Being able to speak confidently about these will show that you're ready to hit the ground running.
✨Practice Good Communication
Since this role involves customer interaction, practice explaining technical concepts in simple terms. Demonstrating your ability to communicate effectively will reassure the interviewer that you can handle client queries professionally.
