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- Tasks: Join our EMEA IT Support team to troubleshoot and resolve tech issues for users.
- Company: Dynatrace is a leader in unified observability and security, partnering with top cloud providers.
- Benefits: Enjoy competitive pay, a culture of excellence, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that enhances digital work life and drives innovation.
- Qualifications: 1+ year in desktop support; experience with Windows, Office 365, and basic networking required.
- Other info: Onsite role in Maidenhead; must commit to 5 days a week in the office.
The predicted salary is between 28800 - 43200 £ per year.
Your role at Dynatrace We are looking to hire an IT Support Engineer who will join our EMEA IT Support team. In this role, you will be a key member in enabling Dynatrace users\’ digital work life and be on hand to solve issues/requests. This role is an onsite position; applicants should be within a commutable distance to our Maidenhead office and able to commit to 5 days a week in the office. Key Responsibilities Incident & Problem Management: Troubleshoots and accurately diagnoses and/or forwards IT-related issues Walks users through the recommended problem-solving steps Service Request Fulfillment: Provides software and hardware products as well as workplace equipment following work instructions Fulfills user and access management requests following work instructions Answers and/or forwards technical questions and supports users in all IT technical matters Learns technical change requests implemented by backend teams Manages assets, stock, and demand Takes care of accurate stock and inventory management and prepares asset demands Executes disposals following work instructions Projects & Improvements: Assists onsite with general IT build-out tasks Participates in discussions for workplace improvements Learns best practices for IT service processes, points out ambiguities, and asks questions to improve day-to-day operations Collaboration & Learning: Improves craft as an Engineer and as a professional, seeking to learn from peers, feedback, observation, trainings, and technical literature Reads and understands step-by-step guides and technical work instructions What will help you succeed Minimum Qualifications: 1+ year of experience in desktop technical support Technical studies related to IT Experience with Microsoft Windows desktop operating systems and basic networking principles Experience with Microsoft Office 365 Experience with Microsoft Intune Experience supporting MAC operating systems is a plus Experience supporting the IT needs of executive-level leaders Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages that recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, creating strategic alliances worldwide. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. #J-18808-Ljbffr
Jr Technical Support Engineer employer: dynaTrace software GmbH
Contact Detail:
dynaTrace software GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jr Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows, Office 365, and Intune. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview.
✨Tip Number 2
Prepare to discuss your previous experiences in desktop technical support. Think of specific examples where you successfully resolved issues or improved processes, as this will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Show your enthusiasm for continuous learning and improvement. Be ready to talk about how you've sought feedback or pursued additional training in the past, as Dynatrace values employees who are eager to grow and develop their skills.
✨Tip Number 4
Since this role requires onsite presence, ensure you can clearly communicate your availability and commitment to working five days a week at the Maidenhead office. This shows your dedication and willingness to be part of the team.
We think you need these skills to ace Jr Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Jr Technical Support Engineer position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: Make sure to emphasise any previous experience in desktop technical support, especially with Microsoft Windows, Office 365, and Intune. Mention any experience with MAC operating systems as a bonus.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role at Dynatrace and how your background makes you a suitable candidate. Use specific examples to demonstrate your problem-solving skills and technical knowledge.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at dynaTrace software GmbH
✨Know Your Technical Stuff
Make sure you're well-versed in desktop technical support, especially with Microsoft Windows and Office 365. Brush up on basic networking principles and be ready to discuss your experience with these technologies during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your troubleshooting abilities. Think of specific examples where you've successfully diagnosed and resolved IT issues. This will help illustrate your capability to walk users through problem-solving steps.
✨Show Enthusiasm for Learning
Dynatrace values continuous improvement and learning. Be prepared to discuss how you seek feedback and learn from peers. Mention any relevant training or literature you've engaged with to enhance your skills.
✨Understand the Company Culture
Familiarise yourself with Dynatrace's mission and values. Highlight your interest in their cutting-edge technologies and how you can contribute to their culture of excellence. This shows that you're not just looking for a job, but a place where you can grow.
