Head Waiter or Head Waitress

Head Waiter/Waitress – Luxury Hotel Resort
Location: Scottish Borders

About Us:
We are a prestigious 5-star luxury hotel and golf resort nestled in the stunning Scottish Borders, offering world-class dining experiences to our discerning guests. Our establishment combines historic charm with contemporary luxury, delivering exceptional service standards across multiple dining venues.

Role Overview:
We\’re seeking an experienced and passionate Head Waiter/Waitress to lead our front-of-house team in delivering outstanding dining experiences. The successful candidate will embody luxury hospitality values and maintain the highest standards of service excellence.

Key Responsibilities:
• Lead and supervise the restaurant service team, ensuring seamless service delivery
• Train and mentor junior staff members in fine dining service protocols
• Maintain exceptional standards of customer service and guest satisfaction
• Manage restaurant operations during service periods
• Handle guest inquiries and special requests with utmost professionalism
• Coordinate with kitchen staff to ensure smooth service flow
• Oversee wine service and maintain wine knowledge
• Manage reservations and special events
• Ensure compliance with health and safety regulations
• Monitor and maintain stock levels of restaurant supplies

Required Qualifications & Experience:
• Minimum 3 years experience in a similar role within luxury hospitality
• Proven track record in leading front-of-house teams
• Expert knowledge of food and wine service
• Strong understanding of fine dining etiquette and service standards
• WSET certification (preferred)
• Excellent communication and interpersonal skills
• Fluent English is essential, additional languages beneficial
• Experience with POS systems and restaurant management software

Personal Qualities:
• Natural leader with a passion for hospitality
• Exceptional attention to detail
• Professional appearance and demeanor
• Ability to work under pressure
• Flexible approach to working hours including evenings and weekends
• Strong problem-solving abilities
• Customer-focused mindset

We Offer:
• Competitive salary package
• Health benefits
• Staff accommodation available
• Meals on duty
• Training and development opportunities
• Staff discount across our facilities
• Career progression opportunities
• Access to luxury resort facilities

Schedule:
• Full-time position
• Flexible scheduling including evenings, weekends, and holidays
• 40-45 hours per week

If you\’re passionate about luxury hospitality and ready to take the next step in your career, we want to hear from you.

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