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- Tasks: Support customers with vehicle services and breakdowns while providing top-notch customer service.
- Company: Holman is a leading global automotive service organisation committed to diversity and employee well-being.
- Benefits: Enjoy 26 days holiday, health insurance, pension plans, and profit-sharing bonuses.
- Why this job: Join a dynamic team, make a real impact, and enjoy hybrid working after training.
- Qualifications: 1+ years in customer service; motor industry experience is a plus but not required.
- Other info: We value inclusion and welcome diverse perspectives—apply today!
The predicted salary is between 20800 - 36400 £ per year.
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
- Health Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- Retirement Plan
- Paid Time Off
- Tuition Reimbursement
Are you passionate about delivering first class customer service and keeping things running smoothly? Ready to be part of an exciting, fast-paced team that supports businesses across the UK? If so, we want YOU to join our growing Driver Support Team at Holman UK in Chippenham!
This is your chance to make a real impact while enjoying the flexibility of hybrid working after a thorough training period. As a Customer Service Advisor (Fleet), you’ll be the go-to person for our customers when their vehicles need TLC or a helping hand during a breakdown.
We’re offering a permanent position with a starting salary of £26,000 per year.
What Will You Be Doing?
- Making a difference by taking calls from customers who need help with their company vehicles—whether it’s organizing a service, arranging maintenance, or handling a breakdown.
- Coordinating with suppliers to book services, repairs, and recovery vehicles—courtesy vehicles or rental vehicles - no two days are the same!
- Providing top-tier customer service by keeping everyone updated on progress, and handling any issues with a smile.
- Being a team player by stepping up to support the Driver Support Team and assisting with ad-hoc tasks to keep everything running smoothly.
What Are We Looking For?
- 1+ years of customer service experience in a call or contact centre environment (we love that you can handle the pressure!).
- Someone who thrives in a fast-paced, target-driven environment—deadlines and KPIs don’t make you panic.
- Bonus points if you have experience in the motor industry, but it’s not a dealbreaker!
What’s in it for you?
- 26 days of holiday (+8 bank holidays) to relax and recharge.
- A Group Personal Pension Plan to help you plan for the future.
- Death in Service and Critical Illness insurance—we’ve got you covered.
- Free parking and a Health Cash Plan—because we care about your well-being.
- Profit-sharing annual bonus—because we believe in sharing success.
- Recognition and rewards like Partner of the Quarter/Year awards!
- Free Breakdown Cover for those ‘just in case’ moments (eligible employees – service related).
- Career development support to help you grow—whether it’s additional training or more responsibilities + Long Service Awards.
Why Holman UK?
We’re all about inclusion, diversity, and creating an environment where everyone can thrive. Whether you’re a parent, living with a disability, or bringing unique perspectives to the table, we welcome YOU. We believe diverse ideas drive success, and we want you to be part of that journey!
If this sounds like the perfect opportunity for you, don’t wait—apply today! We can’t wait to meet you.
If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application.
The need to know parts:
- You must have the right to remain and work in the UK.
- You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.
- Please also be aware we do not provide visa sponsorship for any of our positions advertised.
Holman is a global automotive leader that serves both commercial and consumer clients. The Holman Way by always doing the right thing for our people, our customers, and the community since 1924.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Driver Support Co-Ordinator employer: Holman Enterprises
Contact Detail:
Holman Enterprises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Support Co-Ordinator
✨Tip Number 1
Familiarise yourself with the automotive industry, especially fleet management and vehicle maintenance. Understanding common issues and solutions can help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for the fast-paced environment and help you demonstrate your ability to handle pressure effectively.
✨Tip Number 3
Network with current or former employees of Holman. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Research Holman's values and mission statement. Being able to articulate how your personal values align with theirs can make a strong impression in interviews.
We think you need these skills to ace Driver Support Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a call or contact centre environment. Emphasise any achievements that demonstrate your ability to thrive in fast-paced, target-driven settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering first-class customer service. Mention specific examples of how you've handled challenging situations and how you can contribute to the Driver Support Team at Holman.
Highlight Relevant Skills: In your application, clearly outline skills that align with the job description, such as communication, problem-solving, and teamwork. If you have any experience in the motor industry, be sure to include that as well.
Show Enthusiasm for Holman's Values: Demonstrate your alignment with Holman's commitment to diversity, equity, and inclusion. Mention how you value a supportive work environment and how you can contribute to their mission of continuous improvement.
How to prepare for a job interview at Holman Enterprises
✨Show Your Customer Service Skills
Since the role is all about delivering first-class customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or went above and beyond for a customer.
✨Demonstrate Adaptability
The job involves coordinating various tasks and dealing with unexpected situations. Be ready to discuss how you've thrived in fast-paced environments and managed multiple priorities effectively.
✨Research Holman's Values
Familiarise yourself with Holman's commitment to diversity, equity, and inclusion. During the interview, express how these values resonate with you and how you can contribute to creating an inclusive workplace.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and the company. You might ask about team dynamics or opportunities for career development within Holman.
