Enterprise Solutions Engineer

This role is remote, so it can be executed globally. To facilitate collaboration with the engineering team, we strongly prefer candidates based in timezones ranging from UTC+2 (Estonia) to UTC−05:00 (New York).

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. Leading developers and enterprises use ElevenLabs to create AI agents for support, sales, and education. ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results across the whole company—from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritise your talent, not your location. We are remote first with optional in-person offices in London, New York, San Francisco, Tokyo, and Warsaw.

What we offer

• Flexible time off: We trust you to balance rest with the high-energy demands of an early-stage startup.
• Coworking: If you’re not located near one of our main hubs, we offer a monthly coworking stipend.
• Learning & development: Annual discretionary stipend towards professional development.
• Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: We bring the entire company together at a new location every year.

About the role

As a Solutions Engineer, you will work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.

As a Solutions Engineer, you can expect to:

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
• Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
• Craft compelling technical demonstrations that clearly communicate our product's value proposition.
• Create technical enablement resources that amplify our sales team’s effectiveness and technical fluency.
• Build self-service tools and documentation that empower customers to implement solutions independently.
• Identify opportunities to productise common integration patterns or features, and work with our product teams to make these real!

Requirements

We are looking for exceptional individuals who excel at working with customers on technical problems and are excited to work with us to scale this efficiently. You will thrive with us if you:

• Are passionate about AI, technology, and ElevenLabs products.
• Enjoy working directly with customers, iterating on solutions and providing tailored support.
• Have a talent for identifying patterns that can be standardised and scaled.
• Have strong empathy for customers, sales, and product teams.
• Have a strong technical background to help customers architect integration between our solutions and their existing solutions.
• Have experience working with customers, even if only in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity.
• Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
• Possess excellent communication skills with the ability to adapt messaging to different audiences.