bet365 | Senior End User Technology Engineer (Manchester)

Who we are looking for

A Senior End User Technology Engineer, who will use strong technical expertise to ensure delivery of innovative solutions, whilst leveraging leadership experience to drive a high-performance culture.

Working within the deployment and endpoint management team, you will lead the design, configuration and management of desktop infrastructure, both on-premises and Cloud. You will play a key role in ensuring platforms and services remain operational, secure and compliant to support a 365 day a year Business.

You will provide 3rd line maintenance and support for a global desktop infrastructure, keeping endpoints up-to-date and addressing vulnerabilities and security risks, whilst identifying future technology opportunities.

As a leader with strong technical expertise, you will be capable of driving project work using structured methodologies, whilst providing regular updates. You will oversee escalated technical issues, ensuring prompt service restoration and ongoing team development.

This role is eligible for inclusion in the Company’s hybrid working from home policy.

Preferred skills and experience

• Extensive experience with desktop infrastructure management across Windows, Mac and Linux platforms.
• Strong expertise in Group Policy Object (GPO) management and troubleshooting.
• In-depth knowledge of OS deployment methodologies, such as MDT, SCCM or Intune.
• Proficiency in troubleshooting and resolving complex 3rd line technical issues.
• Solid understanding of ITIL processes, particularly in incident, problem and change management.
• Familiarity with PowerShell or scripting for automation and reporting tasks.
• Strong leadership skills with experience leading technical projects and mentoring teams.
• Excellent communication skills, capable of conveying technical information to non-technical stakeholders.
• Proactive in identifying, mitigating and resolving risks across desktop environments.

Main Responsibilities

• Leading the troubleshooting and resolution of complex technical issues, providing guidance to engineers and ensuring quick resolution.
• Mentoring and supporting team members, by identifying knowledge gaps and providing ongoing training and development opportunities.
• Collaborating with cross-functional teams to drive continuous improvement in end user infrastructure management processes.
• Developing, maintaining and improving internal knowledge in Jira, ensuring they are up-to-date and easily accessible for the team.
• Reviewing and approving the delivery of project work, ensuring it aligns with best practices and methodologies.
• Providing regular coaching to junior engineers, encouraging the adoption of best practices and enhancing technical skills.
• Identifying opportunities for automation and process optimisation, mentoring the team in implementing solutions.
• Tracking team performance, providing feedback and ensuring alignment with organisational goals.
• Ensuring the team’s adherence to service level agreements (SLAs) and operational procedures while fostering a culture of continuous learning and improvement.

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