Tata Consultancy Services | Agresso L3 Support

Role: Agresso L3 Support

Job Type: Permanent

Location: Luton, UK (Onsite)

Do you have skills in building custom reports and Integrations to Agresso?

Join us as an Agresso L3 Support.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Guide and collaborate with some of the brightest global minds in the industry.
• Work closely with the range of teams within the business to bring products to life.
• Work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role

As a Agresso L3 Support you will provide Operational support for the Agresso system and manage Service requests and user issues raised through ServiceNow.

Key Responsibilities:

• Provide operational support for the Unit 4 Agresso and perform minor developments.
• Build custom reports and Integrations to Agresso.
• Manage System configurations.
• To manage and administer the Agresso modules, including common, logistics, planner, financials, commitment accounting, and system administrator.
• Managing the financial systems helpdesk by responding to helpdesk queries via Service desk portal. Ensuring tickets are responded to within SLA requirement and providing technical assistance for questions and problems.
• Ensure configuration requests to the Chart of Accounts are processed quickly and accurately.
• Assist and support with complete data reconciliations to ensure system integrity.
• Ensure all month-end and year-end system processes are completed in line with critical deadlines across core systems.
• Develop constructive working relationships with members of the Finance L2 and Finance L3 teams and finance users.
• To manage the system structure based on the finance reporting requirements, ensuring the integrity of the system with strong financial controls.
• To manage the chart of accounts, account rules, account groups, related analysis codes, products, attribute relations and document types.
• To provide day to day system support, ensuring that service and operational efficiency are maximized, setting appropriate service standards, ensuring that system is both resilient and robust.

Your Profile

Key skills/knowledge/experience:

• Relevant systems experience in Agresso 2nd/3rd line support.
• Deep knowledge of Agresso and it’s configurations.
• Knowledge of business processes and terminology of Unit 4 Agresso.
• Analytical and creative skills are essential to produce solutions or strategies for the development of robust integrated financial systems. High Application form & interview.
• The candidate must be able to show a very high level of computer literacy, with experience in the use of Excel, Word, Agresso Business World and complex computer-based financial ledger systems.
• Experience in using exceptional interpersonal, oral and communication skills are a prerequisite of the post, including persuasive skills and conveying technical systems issues to finance staff.
• Ability to work to meet deadlines.
• Methodical approach with excellent planning and organisational skills.
• Process-driven with a hands-on attitude.
• Excellent team-worker.

Desirable skills/knowledge/experience

• Experience in Airline Domain.
• Excellent oral and written communication.
• Analytical and problem-solving skills.
• High attention to detail regarding accounting skills.
• Ability to work under indirect supervision on take on responsibilities swiftly.
• Broad understanding of information technology topics.
• Effective interpersonal skills and collaborative management style to include teamwork and team building ability.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Join us and do more of what matters. Apply online now.