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- Tasks: Investigate product complaints and ensure timely resolutions while enhancing operational efficiency.
- Company: Join a leading company in the IVD manufacturing sector, dedicated to quality and innovation.
- Benefits: Enjoy a competitive pay rate, professional development opportunities, and a collaborative work environment.
- Why this job: Be part of a team that values continuous improvement and fosters strong relationships across departments.
- Qualifications: Bachelor's degree in Biological Sciences and 3 years of relevant experience required.
- Other info: Work Monday to Friday, 08:30 - 16:30, in a dynamic and supportive setting.
The predicted salary is between 30000 - 42000 £ per year.
Location: Dundee
Pay rate: £12.83
Work days: Mon-Fri
Shift Pattern: 08:30 - 16:30
Main Purpose of Role: The Product Support Investigator is responsible for logging, assessing the reportability of end-user complaints, and conducting investigations in accordance with site procedures and regulations.
Main Responsibilities:
- Log, acknowledge, and assess alleged product deficiencies from end users for adverse event reportability within specified timelines.
- Conduct thorough investigations to identify and report the cause of reported issues.
- Manage Supplier Corrective Actions (SCARS) received and ensure timely resolution.
- Contribute to continuous improvement initiatives and general housekeeping duties to enhance operational efficiency.
- Engage in ongoing professional development and site training initiatives.
- Foster excellent relations within the department team and broader Operations group to ensure effective collaboration.
- Propose ideas and initiatives to enhance communication and productivity within the team.
- Adhere to relevant policies and procedures outlined for the role.
Qualifications:
Education: Bachelor's degree in Biological Sciences or related field.
Experience/Background:
- Minimum 3 years of practical experience in an IVD (In Vitro Diagnostics) manufacturing environment.
- 3 years of experience within life sciences or similarly regulated industry, with exposure to In-Vitro Diagnostics preferred.
- Proficient in complaint logging and investigation of IVD product deficiencies per ISO 13485:2016 standards.
- Experience with complaint management software, with preference for SFDC.
- Proficient in Root Cause Analysis (RCA) tools, including A3/DMAIC methodologies.
- Ability to contribute to Risk Assessments, Risk Management/Control exercises, and Failure Mode Effect Analyses (FMEA).
- Familiarity with Enterprise Resource Planning (ERP) systems and Electronic Document Management Systems (EDMS).
- Experience with Corrective and Preventive Action (CAPA) systems, with Agile experience preferred.
- Strong proficiency in MS Word, Excel, and PowerPoint.
- Hands-on experience running IVD tests such as Immunoassay and Clinical Chemistry.
Note: Preferred qualifications are indicated where applicable.
Graduate Laboratory Analyst employer: NonStop Consulting Ltd
Contact Detail:
NonStop Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Laboratory Analyst
✨Tip Number 1
Familiarise yourself with ISO 13485:2016 standards, as this is crucial for the role. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to quality and compliance in the IVD industry.
✨Tip Number 2
Brush up on your Root Cause Analysis (RCA) skills, particularly A3 and DMAIC methodologies. Being able to discuss specific examples of how you've applied these tools in past roles can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the life sciences and IVD sectors. Attend relevant webinars or local meetups to build connections and gain insights into the industry, which could be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your experience with complaint management software, especially SFDC. Highlighting your proficiency in using such tools will show that you're ready to hit the ground running in this role.
We think you need these skills to ace Graduate Laboratory Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IVD manufacturing and life sciences. Emphasise your practical experience, especially in complaint logging and investigation, as well as your familiarity with ISO 13485:2016 standards.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role of Product Support Investigator. Mention specific experiences that demonstrate your skills in Root Cause Analysis and your ability to manage Supplier Corrective Actions effectively.
Highlight Relevant Skills: Clearly outline your proficiency in complaint management software and tools like A3/DMAIC methodologies. Include any experience with ERP systems and CAPA systems, as these are crucial for the role.
Showcase Continuous Improvement Initiatives: Discuss any past contributions to continuous improvement initiatives in your application. This could include examples of how you enhanced communication or productivity within a team, which aligns with the responsibilities of the role.
How to prepare for a job interview at NonStop Consulting Ltd
✨Know Your IVD Standards
Make sure you brush up on ISO 13485:2016 standards and how they apply to complaint logging and investigations. Being able to discuss these standards confidently will show your understanding of the industry and its regulations.
✨Demonstrate Your Analytical Skills
Prepare to discuss your experience with Root Cause Analysis (RCA) tools and methodologies like A3/DMAIC. Be ready to provide examples of how you've successfully identified and resolved product deficiencies in the past.
✨Showcase Your Teamwork Abilities
Since collaboration is key in this role, think of examples where you've worked effectively within a team. Highlight any initiatives you've proposed that improved communication or productivity among your colleagues.
✨Familiarise Yourself with Software Tools
Be prepared to talk about your experience with complaint management software, especially SFDC, as well as ERP systems and EDMS. If you have hands-on experience with these tools, make sure to mention it during the interview.
