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- Tasks: Schedule and dispatch engineers for fire and security maintenance tasks.
- Company: Join Marlowe Fire & Security, the UK's fastest-growing fire and security business.
- Benefits: Enjoy a salary up to £28,000, pension, life assurance, and extra holidays.
- Why this job: Be part of a supportive team that values your contributions and offers growth opportunities.
- Qualifications: 2 years' experience in scheduling or planning roles is preferred.
- Other info: Work in a diverse environment with a focus on inclusion and employee recognition.
The predicted salary is between 22400 - 31200 £ per year.
Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Scheduler specifically covering our Passive Fire & Mechanical divisions located in Risley.
Basic Salary: Up to £28,000 per annum subject to experience
Benefits:
- Pension
- Life Assurance
- Additional Day holiday for each full year of completed service (up to 25 days)
- Additional Birthday Holiday
- Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals
- Employee Recognition Scheme
- Development and progression opportunities
- Free, secure on-site parking
- Free, on-site gym
The role involves:
- Efficiently and profitably scheduling and dispatching Service & Maintenance Engineers to complete corrective and preventative maintenance visits in line with customer requirements and industry standards.
- Proactively monitoring engineers' activity to ensure early dispatch & attendance of first job and monitoring throughout the day to ensure job completion.
- Building and maintaining good working relationships with Engineers, Stores/Supply Chain Department & Regional Service Manager (RSM).
- Liaising with key clients over the phone to enhance both internal & external working relationships.
- Completing the Regional Schedulers checklist on a daily, weekly & monthly basis maintaining an audit trail of this activity.
- Monitoring Scheduling Portal (Cash4Windows) to ensure real-time visibility of engineers.
- Retrieving all phone and email messages and processing accordingly within Service Level Agreements (SLA).
- Processing of orders to ensure all work is carried out in time to allow invoice creation.
Requirements:
- At least 2 years’ experience in a Scheduling / Planning / Coordinating role.
- Experience of Scheduling Field based colleagues, such as Engineers would be ideal.
- Familiarity with using in-house and external systems and databases – Cash4Windows (C4W) would be a significant advantage, but not mandatory.
- Proactive approach to management of workload.
- Clear communicator with good telephone manner with colleagues and customers.
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities.
Right to Work: Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Scheduler - Ref24164 employer: Marlowe Fire and Security
Contact Detail:
Marlowe Fire and Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler - Ref24164
✨Tip Number 1
Familiarise yourself with the scheduling software mentioned in the job description, particularly Cash4Windows. Even if you haven't used it before, understanding its functionalities can give you an edge during discussions with the hiring team.
✨Tip Number 2
Highlight your experience in managing schedules for field-based teams. Be prepared to discuss specific examples of how you've successfully coordinated engineers or similar roles, as this will demonstrate your capability to handle the responsibilities of the Scheduler position.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that illustrate your ability to communicate effectively with both internal teams and clients. This is crucial for building relationships, which is a key part of the role.
✨Tip Number 4
Research Marlowe Fire & Security's values and recent projects. Being knowledgeable about the company will not only help you tailor your conversations but also show your genuine interest in becoming part of their team.
We think you need these skills to ace Scheduler - Ref24164
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, planning, or coordinating roles. Emphasise any experience you have with field-based colleagues, particularly engineers, as this is a key requirement for the Scheduler position.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and attention to detail. Mention specific examples of how you've successfully managed workloads and built relationships in previous roles, aligning your experiences with the job description.
Highlight Relevant Skills: In your application, clearly outline your communication skills and proactive approach to workload management. If you have experience with systems like Cash4Windows, be sure to mention it, as this could give you an edge.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for the Scheduler role.
How to prepare for a job interview at Marlowe Fire and Security
✨Know the Company Inside Out
Before your interview, make sure to research Marlowe Fire & Security thoroughly. Understand their services, values, and recent developments in the fire and security industry. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Highlight Relevant Experience
Be prepared to discuss your previous scheduling or planning experience in detail. Focus on specific examples where you've successfully managed workloads, coordinated teams, or improved processes. This will show that you have the skills necessary for the Scheduler role.
✨Demonstrate Strong Communication Skills
Since the role requires excellent customer service and communication skills, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated with colleagues and clients in past roles, especially over the phone.
✨Show Your Proactive Approach
Marlowe Fire & Security values a proactive approach to workload management. Prepare to discuss how you've taken initiative in previous roles, whether it's by improving scheduling efficiency or addressing potential issues before they escalate. This will align with their expectations for the Scheduler position.
