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For Companies At a Glance
- Tasks: Engage with customers, manage sales opportunities, and ensure top-notch service.
- Company: Join Radwell, a global leader in industrial electronics and automation solutions.
- Benefits: Enjoy a starting salary of £27,500, hybrid work options, and private health insurance.
- Why this job: This role offers growth, learning opportunities, and a supportive team culture.
- Qualifications: Proficiency in computers, great communication skills, and a knack for sales are essential.
- Other info: Fluency in additional languages is a plus; we value diversity and inclusion.
The predicted salary is between 22000 - 33000 £ per year.
Inside Sales Representative
Newcastle Under-Lyme or Blackburn
Are you looking to advance your career within Inside Sales? Do you want to thrive in a company that is going from strength to strength on a global scale? If so, we are currently recruiting for Inside Sales Representative to make an impact on our growing Inside Sales team!
The Opportunity
Radwell is committed to rewarding and investing in our people, and we believe this must be reflected in our salaries and benefits. As our Inside Sales Representative, you can expect:
- A starting salary of £27,500 per annum
- A hybrid and flexible working policy (after initial training)
- Private Health/Medical Insurance
- Life Insurance/Death in Service Insurance
- Access to our benefits portal with a wide range of offerings from high street to local discounts, including reduced car valets whilst you work!
- A company passionate about wellbeing: 24/7 free EAP helpline, free counselling sessions and access to trained Mental Health First Aiders.
- Free tea and coffee
- Free on-site parking
- Celebration of National Engagement Days such as Employee Appreciation Day and a company passionate about supporting charitable and community work.
As Inside Sales Representative, you will gain invaluable insight and experience within a hard-working Inside Sales team who have a demonstrable daily impact on a growing organisation. Radwell is committed to providing our employees with learning opportunities, both inhouse and externally, so you can make the most of your role and actively contribute to the success of our business. If getting stuck in with a role that can afford you plentiful growth and development opportunities, this role could very well be the one you have been waiting for.
The Role
As Inside Sales Representative, you will participate in all aspects of customer service. Working in a friendly and professional manner, you provide excellent customer service to all customer queries. In addition, you will:
- Respond to customer inquiries to Radwell by phone, email or through other means
- Manage sales opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
- Check inventory and fulfill order out of inventory if possible
- Notify customers of price and delivery changes for orders placed online, verbally, or by email. Make sure all customer supplied confirming orders have been checked for any differences in detail.
- Make sure that all non-cancellable non-returnable orders are not processed until we have a signed confirmation from the customer acknowledging their acceptance of the terms of the order.
- Assure that all correspondences with customers via phone and e-mail are timely, efficient, and done in a professional manner at all times.
- Assure a high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
- Enter quotations and orders into the sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
- Pro-actively develop new business through outgoing customer calls and other means
- Aid sales floor to obtain daily goals
- May be modified from time to time. Other duties, tasks and work may be assigned
About You
Being proficient at computers, great customer service skills, and with in-depth training you receive from us will be bolstered by your own knowledge and experience. Furthermore, you will have:
- Computer proficiency
- Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
- Attention to detail
- Problem solving abilities
- Good communication skills
- Ability to sell
- Must understand the sales cycle; ability to understand the Radwell International sales cycle
- Ability to work in a fast-paced sales environment
If you speak any languages other than English at a fluent level, that would be advantageous to your application; Radwell operates internationally, so any other languages you can speak will always be helpful in this role.
About Radwell
As the world\’s leading provider of spare parts and repair solutions in industrial electronics, robotics, and automation, Radwell has been supporting our customers in maintaining their systems for more than 40 years. Thanks to our constantly growing stock of currently more than 35+ million parts globally, and decades of cooperation with well-known manufacturers, our customers benefit from comprehensive solutions and fast response times. With an international footprint, and headquarters in New Jersey, USA, our people work collaboratively across borders. To ensure we all thrive at Radwell, we constantly invest in our people and provide a safe, happy and rewarding workplace for each and every person.
How to Apply
The closing date for this role is Tuesday 28th January 2025 at 16:00. Please note that any applications received after this deadline will not be considered. Should we receive a high volume of suitable applications, we reserve the right to bring the closing date for the role forward. If the role is of interest, we would advise applying for the role immediately.
Please click the ‘Apply’ button below to start your application.
We wish you the best of luck in your application for the role of Inside Sales Representative.
Other organisations may call this role Inbound Sales Agent, Contact Centre Sales Agent, Inbound Sales Executive.
Join Our Diverse Team
Radwell International is an equal-opportunity employer and welcomes applications from candidates of all backgrounds. We believe that a diverse workforce is essential to our success and invite individuals who share our commitment to diversity and inclusion to join us in our mission to deliver innovative solutions and exceptional service to our customers worldwide.
- Inclusion is at the heart of everything we do at Radwell International. Come be a part of our diverse and dynamic team!
Radwell International | Inside Sales Representative employer: Radwell International
Contact Detail:
Radwell International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Radwell International | Inside Sales Representative
✨Tip Number 1
Familiarize yourself with Radwell's products and services. Understanding the specifics of what we offer will not only help you in customer interactions but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As an Inside Sales Representative, you'll need to convey information clearly and professionally, so consider role-playing scenarios with a friend or family member.
✨Tip Number 3
Research common sales techniques and the sales cycle. Being knowledgeable about these concepts will give you an edge in understanding our processes and how to effectively engage with customers.
✨Tip Number 4
If you speak any additional languages, be sure to highlight this in your conversations. Radwell operates internationally, and your language skills could be a significant asset in connecting with diverse customers.
We think you need these skills to ace Radwell International | Inside Sales Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Inside Sales Representative position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Strong Cover Letter: Write a personalized cover letter that showcases your enthusiasm for the role and the company. Mention specific skills and experiences that demonstrate your ability to excel in customer service and sales.
Highlight Relevant Skills: In your CV, emphasize your computer proficiency, communication skills, and any experience in sales or customer service. If you speak additional languages, be sure to mention them as they can be advantageous.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Radwell International
✨Understand the Sales Cycle
Make sure you have a solid grasp of the sales cycle, especially as it pertains to Radwell International. Be prepared to discuss how you would approach different stages of the sales process and provide examples from your past experiences.
✨Showcase Your Customer Service Skills
Since the role heavily involves customer interaction, be ready to demonstrate your excellent customer service skills. Share specific instances where you successfully resolved customer issues or enhanced their experience.
✨Highlight Your Computer Proficiency
Radwell values computer proficiency, so be prepared to discuss your experience with Microsoft Office, email communication, and any other relevant tools. You might even want to mention any software you've used in previous sales roles.
✨Express Your Interest in Growth Opportunities
Radwell is committed to employee development, so express your enthusiasm for learning and growing within the company. Discuss any specific areas you are eager to develop further and how you see yourself contributing to the team.
