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- Tasks: Manage and analyse data to report on performance against KPIs and SLAs.
- Company: Join Historic Environment Scotland, a leader in preserving Scotland's heritage.
- Benefits: Enjoy flexible working, 25 days leave, and free entry to properties for you and guests.
- Why this job: Be part of a dynamic team improving service delivery and making a real impact.
- Qualifications: Experience with third-party suppliers and strong analytical skills are essential.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 34000 - 46000 £ per year.
Starting salary: 40158
Contract type: Permanent
Band: 4
Location: Longmore House (with hybrid working)
Working Hours: Monday - Friday
Interviews: To be held in person at Longmore House Edinburgh on Week Commencing 2 June 2025.
As the Service Performance & Supplier Management, you will be responsible for collecting, managing and analysing data to report on internal and contractual performance against KPIs and SLAs. You will also work collaboratively with colleagues in the DT&D Business Management Team to engage with third party companies that HES Digital Transformation and Delivery (DT&D) have active contracts with to review performance, provide feedback that has been shared and escalate issues that may have occurred.
Benefits of joining us at Historic Environment Scotland:
- Enrolment onto a Civil Service Pension scheme (28% employer contribution)
- 25 days annual leave pro-rata (increasing to 30 days after 3 years)
- 11.5 public holidays
- Reimbursement for relevant professional subscriptions
- Support for further education and personal development
- Study leave for work related courses
- Flexible working hours (where appropriate)
- Free entry to all of our properties (with up to three guests)
- Free entry to English Heritage, Manx and Cadw properties
Key Responsibilities of this role:
- Being responsible for the contract compliance and delivery of value for money by providers
- Work with DT&D operations teams and key Suppliers to identify and manage service improvement activities in a proactive way.
- Proactively engage with and build strong partnership relationships with Delivery Organisations.
- Engage with all areas of HES DT&D to understand the full scope of contract engagement with third party organisations
- Work with colleagues in HES and third party organisations to identify cost and delivery efficiencies and how these could be achieved.
Key requirements of the role:
In order for you to be successful in this post we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1200 words) using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience.
Essential:
- Experience in engaging with third party suppliers within a technical department
- Background in DT&D delivery with experience across a range of DT&D capabilities.
- Service delivery experience essential
- Working knowledge of ITIL aligned service management, preferably qualified to ITIL Foundation as a minimum
- Demonstrate strong analytical skills, sound judgement and clear decision-making in pressured crisis situations
- Demonstrable success in communicating with business colleagues, in particular with the ability to communicate complex DT&D and technical information in ways that non-technical colleagues understand
- Ability to understand data, spot trends and prepare reports to allow for creation of monthly reporting packs following service review meetings
We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.
We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format please reach out to us via email or call our Head Office and speak to a member of our People Team.
Please note that at this time we are unfortunately unable to provide sponsorship as part of the recruitment process; therefore, you must have current right to work in the UK to be considered for a post.
To submit your application online please read our How to Apply followed by Apply Now button to begin your application.
Service Performance & Supplier Manager. Job in Edinburgh Education & Training Jobs employer: Historic Environment Scotland
Contact Detail:
Historic Environment Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Performance & Supplier Manager. Job in Edinburgh Education & Training Jobs
✨Tip Number 1
Familiarise yourself with ITIL service management principles, as this role requires a solid understanding of these concepts. Consider brushing up on your ITIL Foundation knowledge to demonstrate your commitment and expertise during discussions.
✨Tip Number 2
Prepare to showcase your analytical skills by gathering examples of how you've successfully managed data and reported on performance metrics in previous roles. Being able to discuss specific instances where you identified trends or made data-driven decisions will set you apart.
✨Tip Number 3
Build your understanding of the third-party supplier landscape relevant to the education and training sector. Research common challenges and best practices in supplier management to engage in informed conversations during the interview.
✨Tip Number 4
Practice communicating complex technical information in simple terms. Since you'll be working with non-technical colleagues, being able to explain intricate details clearly will be crucial. Role-play scenarios with friends or family to refine this skill.
We think you need these skills to ace Service Performance & Supplier Manager. Job in Edinburgh Education & Training Jobs
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the Service Performance & Supplier Manager role. Make sure you understand the key responsibilities and essential criteria, as this will help you tailor your application effectively.
Craft a Tailored Cover Letter: Your cover letter should specifically address how you meet each of the essential and desirable criteria listed in the job description. Use real-life examples from your work, home, or volunteer experiences to demonstrate your skills and achievements.
Highlight Relevant Experience: When detailing your experience, focus on your background in DT&D delivery and service management. Emphasise any experience you have engaging with third-party suppliers and your analytical skills, as these are crucial for the role.
Follow Application Guidelines: Before submitting your application, ensure you have followed all guidelines provided by Historic Environment Scotland. This includes adhering to the word limit for your cover letter and reviewing their CV and Cover Letter Guidance.
How to prepare for a job interview at Historic Environment Scotland
✨Know Your KPIs and SLAs
Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be prepared to discuss how you have previously managed or improved these metrics in your past experiences.
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, come prepared with examples of how you've used data to make decisions or improve service delivery. Highlight any specific tools or methodologies you’ve employed in your analysis.
✨Demonstrate Effective Communication
You’ll need to communicate complex technical information to non-technical colleagues. Prepare examples that showcase your ability to simplify complex concepts and ensure understanding among diverse audiences.
✨Engage with Real-Life Examples
When discussing your experience, use real-life examples that align with the essential and desirable criteria outlined in the job description. This will help illustrate your qualifications and show how you can add value to the team.
