Day Concierge

Day Concierge – Manchester

Hourly Rate: £13
Contract: Permanent, 16 hours per week
Working Hours: 7am – 9pm (days will vary week to week; flexibility required)

About the role

Union CoLiving apartments provide a platform for young professionals. We’re expanding our Day Concierge team and looking for an experienced, customer‑focused professional to deliver a luxury, home‑from‑home experience for our residents.

Responsibilities

• Front of House / Reception: greet and welcome residents and guests with a warm, friendly, vibrant attitude.
• Manage room turn‑arounds, check‑ins and check‑outs.
• Be available to answer questions that may arise.
• Ensure residents and guests treat the facilities respectfully.
• Provide solutions to issues or challenges that may arise.

Additional Responsibilities

• Maintain the upkeep of premium site & facilities; keep communal areas cleaned to a high standard.
• Conduct block walks every 4–6 hours, surveying and reporting on every area of the building.
• Replenish refreshment stock such as coffee beans, tea bags, milk and vending machine products.
• Act as point of contact for potential incidents or emergencies onsite.
• Manage & store parcels correctly to allow residents easy access to deliveries.
• Maintain waste‑management areas in accordance with health & safety regulations, addressing hazards and keeping tidy.

Professional Experience & Qualifications

• Experienced customer‑service professional, delivering premium experiences to residents & guests.
• Previous concierge experience is an advantage.
• Hands‑on, proactive approach to maintaining cleanliness and safety of communal areas.
• Technologically astute – comfortable with a variety of software and systems supporting operations.

Personal Characteristics

• Multi‑cultural awareness – deliver a diverse and equal approach to colleagues and residents.
• Excellent communication skills; English primary, multi‑lingual welcome.
• Strong organisational and leadership qualities; remains calm under pressure.
• Adaptability, creativity & positivity.
• Resilience – effectively navigate unexpected situations.
• Physical stamina – ability to stand for extended periods and perform repetitive movements; reasonable adjustments considered.
• Flexibility – works with 24‑hour facilities, holidays, religious breaks; availability required for continuous service.

Benefits

• Holidays: Paid pro‑rata; 28 days paid holiday plus England & Wales Bank Holidays.
• Your Birthday: You have the day off to celebrate.
• Perkbox: Access to lifestyle perks (cinema tickets, supermarket savings, coffee, holidays).
• Royal London Pension: £3% salary contribution + 5% employee contribution.
• Parties & Events: Yearly events, parties, social opportunities.
• Recognition programmes: Employee of the month, community champion, etc.
• Career Development: Induction and learning programmes; Bronze, Silver, Gold, Platinum training and recognition.
• 24/7 Employee Assistance: Confidential support service for personal and work‑related wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre‑employment checks, including Disclosure & Barring Service (DBS) checks. Unfortunately, we cannot offer Right to Work sponsorship. If you require sponsorship, we will not progress your application further.

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