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- Tasks: Coordinate patient transport, ensuring smooth and safe movement between healthcare facilities.
- Company: Join GMR, a leader in medical transportation, dedicated to quality care and community support.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for growth in a supportive environment.
- Why this job: Make a real impact on patient care while developing valuable skills in a dynamic team.
- Qualifications: 1 year of dispatching experience; high school diploma required, bachelor's preferred.
- Other info: EMD/EMT certification is a plus; must be familiar with local geography.
The predicted salary is between 30000 - 42000 £ per year.
As a liaison between GMR Communication Centers and our contract facilities, you will work to build trusting relationships and assure that patient movement is a seamless process performed in a safe, timely, and appropriate manner. Under the direction of the Operations Manager, the Transportation Coordinator (TC) will receive, process and coordinate medical and non-medical transports as required for local healthcare systems and skilled nursing facilities. The TC will work closely with non-GMR personnel and interact directly with clinical and social work staff at various facilities.
ESSENTIAL FUNCTIONS/DUTIES
- Assist hospital staff with Level of Service (LOS) determination to help both the Hospital Staff and the Ambulance Crew understand why the patient is moving at an appropriate LOS in real time.
- Ensure that all appropriate paperwork has been filled out and is complete and correct. While you will not fill out Hospital responsible paperwork, you should make sure it is in order and ready for the crew prior to transport (Ex: Physician Certification Statement (PCS) and any other paperwork that should accompany the patient).
- Assist hospital team with patient movement to designated discharge unit.
- Coordinate and order Ambulance/CCT(s) for all applicable discharges.
- Assist in the elimination of delays to keep patient movement a seamless process.
- Provide information regarding transportation services to physicians and nursing personnel in hospital and healthcare facilities throughout the state.
- Provide patients with detailed information regarding the transport and advise transportation staff on medical needs of the patient during their transport (requires knowledge of the patient's medical records).
- Utilize information received from healthcare provider, patient, or family to coordinate medical and non-medical transportation.
- Recommend the appropriate unit(s) to respond based upon the type of call, priority, and availability of unit(s).
- Ask pertinent questions to determine type of transport needed, billing information, and destination of transport.
- Communicate verbally and in writing with GMR Dispatch centers and customer communications centers to ensure on-time performance and quality customer service.
- Suggest routes for medical and non-medical units to follow.
- Interact with GMR dispatch centers to ensure proper unit utilization.
- Report unusual incidents to duty supervisors as appropriate.
- Prepare timely and accurate paperwork as required.
- Serve as the Liaison between GMR and healthcare facilities.
- Assist with billing-related questions.
- Perform other duties as assigned.
QUALIFICATIONS
Experience:
- 1 Year of related experience providing dispatching and/or transportation services to hospital patients.
- 2 Years of EMS industry experience preferred.
Education:
- High School Diploma or Equivalent.
- Bachelor's Degree in related field preferred.
Skills:
- Must be familiar with local geography.
- Must be proficient with Microsoft Office Applications.
- Must Type 30 WPM.
- Must have effective oral, written, and interpersonal communication skills.
- Ability to Multitask.
Credentials/Licenses:
- EMD/EMT Certified preferred.
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Transport Coordinator employer: Global Medical Response
Contact Detail:
Global Medical Response Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Coordinator
✨Tip Number 1
Familiarise yourself with local healthcare facilities and their protocols. Understanding how different hospitals operate will help you build relationships and communicate effectively with staff, which is crucial for a Transport Coordinator.
✨Tip Number 2
Brush up on your multitasking skills. As a Transport Coordinator, you'll need to juggle various tasks simultaneously, from coordinating transports to managing paperwork, so practice staying organised and focused under pressure.
✨Tip Number 3
Enhance your communication skills. Since you'll be liaising between different teams, being able to convey information clearly and effectively is key. Consider role-playing scenarios to improve your verbal and written communication.
✨Tip Number 4
Get comfortable with Microsoft Office applications, especially Excel and Word. You'll likely need to prepare reports and manage schedules, so being proficient in these tools will give you an edge in the role.
We think you need these skills to ace Transport Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Transport Coordinator. Familiarise yourself with the job description and think about how your experience aligns with the essential functions listed.
Tailor Your CV: Customise your CV to highlight relevant experience in dispatching or transportation services, especially within healthcare settings. Emphasise any skills related to communication, multitasking, and familiarity with local geography.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to coordinate effectively. Mention specific examples from your past experience that demonstrate your problem-solving skills and ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your attention to detail.
How to prepare for a job interview at Global Medical Response
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Transport Coordinator. Familiarise yourself with patient movement processes, paperwork requirements, and the importance of communication between healthcare facilities and transport services.
✨Demonstrate Your Communication Skills
Since the role involves liaising with various personnel, be prepared to showcase your effective oral and written communication skills. You might be asked to provide examples of how you've successfully communicated in past roles.
✨Showcase Your Multitasking Abilities
The job requires juggling multiple tasks simultaneously. Be ready to discuss situations where you've had to manage several responsibilities at once, especially in high-pressure environments like healthcare.
✨Familiarise Yourself with Local Geography
Understanding local geography is crucial for suggesting transport routes. Brush up on your knowledge of the area and be prepared to discuss how this knowledge can benefit patient transport efficiency.
