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- Tasks: Be the go-to person for patients, ensuring they receive top-notch care throughout their fertility journey.
- Company: Join Care Fertility, the UK's largest private IVF provider, dedicated to compassionate and expert fertility care.
- Benefits: Enjoy a salary of £24,350, 33 days annual leave, pension scheme, life assurance, and retail discounts.
- Why this job: Make a real impact on families' lives while working in a supportive and dynamic team environment.
- Qualifications: Experience in customer service or patient-facing roles is essential, with strong communication and organisational skills.
- Other info: Work hours are Monday to Friday, with occasional weekend shifts; based in Leeds.
The predicted salary is between 24350 - 24350 £ per year.
At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe that every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood. We are looking for a dedicated Patient Services Executive to join our team. In this vital role, you will be the primary point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. As part of a collaborative environment, you will work closely with clinical and administrative teams to ensure every patient experience reflects our values of compassion, collaboration, and expertise. You must have experience in a patient-facing or customer service role, ideally within a healthcare setting. It is essential that you have strong organisational, communication and interpersonal skills with the ability to demonstrate a high level of compassion in every interaction, as well as the ability to provide a service rooted in expertise and attention to detail with a strong focus on patient experience and satisfaction. In return we will offer you a supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do and the opportunity to make a meaningful impact on the lives of patients and families on their fertility journey. Location: You will be based at Care Fertility Leeds, Seacroft Hospital, York Rd, Seacroft, Leeds LS14 6UH. You will work between 8 – 6pm, Monday to Friday (we do some weekend working on a rota basis). Benefits include: -Salary of £24,350.00 per annum -33 Days annual leave (inc. public holidays) -Pension scheme -Life assurance -A range of other benefits including retail discounts and a wellbeing hub. About us: We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK. We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment. We are leading the future of fertility healthcare and we help our patients through the most innovative science supported by exceptional and intuitive digital experience. We don’t just care, we are Care. This post is subject to a DBS check. Click APPLY now to join Care Fertility. #J-18808-Ljbffr
Patient Services Executive employer: CARE Fertility
Contact Detail:
CARE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Executive
✨Tip Number 1
Familiarise yourself with Care Fertility's core values of compassion, collaboration, and expertise. During any interactions, whether in person or over the phone, make sure to embody these values, as they are central to the role of a Patient Services Executive.
✨Tip Number 2
Research common patient concerns and questions related to fertility treatments. Being knowledgeable about the services offered will help you engage confidently with potential patients and demonstrate your commitment to providing exceptional care.
✨Tip Number 3
Network with professionals in the healthcare sector, especially those involved in fertility services. Attend relevant events or join online forums to connect with others in the field, which can provide insights and potentially lead to referrals.
✨Tip Number 4
Prepare for the interview by practising scenarios where you would need to demonstrate empathy and problem-solving skills. Think of examples from your past experiences that showcase your ability to handle sensitive situations with care and professionalism.
We think you need these skills to ace Patient Services Executive
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities of a Patient Services Executive at Care Fertility. Familiarise yourself with their core values of compassion, collaboration, and expertise, as these should resonate throughout your application.
Tailor Your CV: Make sure your CV highlights relevant experience in patient-facing or customer service roles, particularly within healthcare. Emphasise your organisational, communication, and interpersonal skills, and provide examples that demonstrate your ability to deliver compassionate care.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for patient care and aligns with Care Fertility's values. Share specific experiences where you showcased empathy and teamwork, and explain why you are excited about the opportunity to contribute to their mission.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a role focused on patient experience and satisfaction.
How to prepare for a job interview at CARE Fertility
✨Show Your Compassion
As a Patient Services Executive, demonstrating compassion is key. Prepare examples from your past experiences where you provided empathetic support to patients or customers, highlighting how you made a difference in their experience.
✨Highlight Your Teamwork Skills
Collaboration is at the heart of Care Fertility's values. Be ready to discuss instances where you successfully worked as part of a team, especially in a healthcare or customer service setting, and how you contributed to achieving common goals.
✨Demonstrate Organisational Skills
In this role, you'll need to manage multiple tasks efficiently. Share specific strategies or tools you use to stay organised, and provide examples of how your organisational skills have positively impacted patient care or service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and interpersonal skills. Think about potential challenges you might face in the role and how you would handle them, ensuring your answers reflect the values of compassion and expertise.
