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- Tasks: Lead a team to enhance client engagement and satisfaction in the DC pensions sector.
- Company: Join a respected pensions organisation known for its commitment to excellence.
- Benefits: Enjoy competitive pay, mentorship opportunities, and a dynamic work environment.
- Why this job: Shape client strategies and drive innovation while working with high-profile clients.
- Qualifications: Experience in DC relationship management and strong knowledge of DC legislation required.
- Other info: This is a newly created leadership role offering significant growth potential.
The predicted salary is between 43200 - 72000 £ per year.
We’re excited to be recruiting for this senior role on behalf of a well-established and highly respected pensions organisation. This newly created leadership role is a fantastic opportunity for a senior pensions professional with deep experience in DC CRM. You’ll play a pivotal role in shaping and delivering the DC client engagement and retention strategy, driving client satisfaction, service innovation, and growth across a diverse and high-profile client portfolio.
Day-to-day you will be:
- Managing and mentoring a team of CRMs
- Acting as a DC subject matter expert for both internal teams and sponsoring employers
- Supporting new business pitches and managing relationships with newly onboarded DC clients
- Presenting the DC proposition at client meetings
- Driving service improvements in response to client feedback
- Identifying opportunities to enhance revenue
Candidate must haves:
- Proven experience in DC relationship management within trust-based schemes, a DC consultancy, or a platform provider
- Strong technical understanding of DC legislation, governance, and investment options
Associate Director - DC Client Relations employer: Synchronicity Group
Contact Detail:
Synchronicity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director - DC Client Relations
✨Tip Number 1
Network with professionals in the pensions industry, especially those who have experience in DC client relations. Attend relevant industry events or webinars to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Showcase your expertise by engaging in discussions on platforms like LinkedIn. Share insights on DC legislation and governance, which will not only highlight your knowledge but also attract the attention of hiring managers looking for a subject matter expert.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client satisfaction and service innovation in previous roles. Be ready to articulate your approach to managing relationships and mentoring teams, as these are key aspects of the Associate Director position.
✨Tip Number 4
Research the company’s current DC client engagement strategies and identify areas where you could contribute. This will demonstrate your proactive attitude and understanding of their business, making you a more attractive candidate.
We think you need these skills to ace Associate Director - DC Client Relations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in DC relationship management and any relevant leadership roles. Use specific examples that demonstrate your ability to manage teams and drive client satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Discuss how your background aligns with the responsibilities of managing and mentoring CRMs, and your expertise in DC legislation and governance.
Showcase Relevant Achievements: When detailing your work experience, focus on achievements that relate to client engagement and retention strategies. Quantify your successes where possible, such as improvements in client satisfaction scores or revenue growth.
Prepare for Interviews: Anticipate questions related to your experience with DC clients and your approach to service innovation. Be ready to discuss specific strategies you've implemented in previous roles that have led to successful client relationships.
How to prepare for a job interview at Synchronicity Group
✨Showcase Your Expertise
Make sure to highlight your deep experience in DC relationship management. Be prepared to discuss specific examples of how you've successfully managed client relationships and driven satisfaction in previous roles.
✨Demonstrate Leadership Skills
Since this role involves managing and mentoring a team, be ready to share your leadership experiences. Talk about how you've supported your team in achieving their goals and how you approach mentoring.
✨Prepare for Technical Questions
Given the strong technical understanding required for this position, brush up on DC legislation, governance, and investment options. Be prepared to answer questions that assess your knowledge in these areas.
✨Engage with Client-Centric Examples
Think of specific instances where you've driven service improvements based on client feedback. This will demonstrate your commitment to client satisfaction and your ability to enhance revenue through innovative solutions.
