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We’re excited to be recruiting for this senior role on behalf of a well-established and highly respected pensions organisation. This newly created leadership role is a fantastic opportunity for a senior pensions professional with deep experience in DC CRM.
You’ll play a pivotal role in shaping and delivering the DC client engagement and retention strategy, driving client satisfaction, service innovation, and growth across a diverse and high-profile client portfolio.
Day-to-day you will be
- Managing and mentoring a team of CRMs
- Acting as a DC subject matter expert for both internal teams and sponsoring employers.
- Supporting new business pitches and managing relationships with newly onboarded DC clients.
- Presenting the DC proposition at client meetings
- Driving service improvements in response to client feedback
- Identifying opportunities to enhance revenue
Candidate must haves
- Proven experience in DC relationship management within trust-based schemes, a DC consultancy, or a platform provider.
- Strong technical understanding of DC legislation, governance, and investment options.
Associate Director - DC Client Relations employer: Synchronicity Group
As a leading pensions organisation, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With a strong focus on professional development, we offer extensive growth opportunities and mentorship for our team members, ensuring they thrive in their careers. Located in a vibrant area, our workplace is not only dynamic but also supportive, making it an ideal environment for those seeking meaningful and rewarding employment in the pensions sector.
Contact Detail:
Synchronicity Group Recruiting Team
