Application Support Specialist

City of London Full-Time 86000 - 115000 £ / year (est.) Home office (partial)

Job Description

Murex Support Analyst – Front Office Trading | London | Permanent | £100,000–£110,000 + Bonus

A leading global financial institution is seeking a Murex Support Analyst to join its London trading floor team, providing front-to-back support across FX, FX Options, and Commodities. This is a key role within a high-performing, front-office-aligned production support function, with direct exposure to traders and a critical contribution to business continuity and platform stability.

The successful candidate will join a small, agile team responsible for both functional and technical aspects of application support, working across two instances of Murex (v2.11 and v3.1). This includes incident resolution, root cause analysis, server-side troubleshooting, and engagement with global teams on system enhancements and migrations—including the move toward Murex Cloud (MX.3 SaaS).

Key Responsibilities:

Provide Level 2/3 application support for Murex environments (FX, FX Options, Commodities)
Investigate and resolve technical, functional, and infrastructure-related issues
Support the full trade lifecycle, including pricing, PnL, and risk modules
Collaborate directly with front-office traders and business stakeholders
Perform application restarts, log analysis, and server-level diagnostics
Participate in weekend and on-call support (ad hoc, with future move to rota)
Contribute to automation and tooling improvements

Required Skills & Experience:

Must have front-office exposure, proven experience interacting with Traders.
Proven experience supporting Murex (v2.11 and/or v3.1) in a production environment
Strong working knowledge of Linux/Unix and SQL
Understanding of FX and Commodities trade lifecycles
Hands-on experience with monitoring tools (e.g. Splunk, Grafana, ITRS)
Scripting skills in Python or Shell

Additional Information:

Location: London – onsite required initially; hybrid available post onboarding
Working Hours: Shift-based (7am–3pm / 9am–5pm)
Compensation: £100,000–£110,000 base + annual bonus
Permanent, full-time position

Application Support Specialist employer: Caspian One

Join a leading global financial institution that values innovation and collaboration, offering a dynamic work environment on the London trading floor. As an Application Support Specialist, you'll benefit from competitive compensation, a strong focus on employee development, and the opportunity to work closely with traders in a high-performing team. With a commitment to work-life balance and hybrid working options post-onboarding, this role provides a unique chance to contribute to critical business functions while advancing your career in a supportive culture.