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- Tasks: Lead the reception team to create unforgettable guest experiences and manage bookings.
- Company: Join Manorview, where we prioritise making life better for our team and community.
- Benefits: Enjoy competitive pay, tips, free meals, and wellness resources.
- Why this job: Be part of a vibrant team that values individuality and personal growth.
- Qualifications: 1 year of supervisory experience and excellent communication skills required.
- Other info: Opportunity for career development and profit sharing after one year.
The predicted salary is between 24000 - 36000 £ per year.
ABOUT US…We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.
ABOUT THE ROLE…We have a passion for Making Memories in Manorview, whether it be a first or a last, we want our clients and guests to have an experience they will never forget. This role is key to ensure we can deliver this!
You will lead your department to deliver a fantastic first experience for all of our guests, team, and suppliers. You will be responsible for confirming bookings, chasing payments, completing end of night banking and managing all aspects relating directly to your team.
WHAT WILL YOU BE RESPONSIBLE FOR…
- Meet and greet our guests on arrival
- Managing internal and external communication from guests regularly through different communication channels
- Ensuring that all external contractors are signed in and aware of our Fire Safety procedures
- Take payments for bookings, managing deposits and banking during your shift
- Update guest information into our system as and when required
- Completing Duty Manager Shifts within the venue, with overall responsibility for not only your own department but the health and safety of the entire venue and all within it
- Complete Team Schedules, in line with venue requirements
- Ensure your Team is fully trained, coaching and managing performance where required
This list is not exhaustive and other adhoc tasks may be required, and will be discussed with you in advance.
At Manorview we have an array of different personalities and think it’s fantastic! We champion individuality and above all else we want our team to express who they are! You will be a friendly, welcoming individual, who is organised and detail orientated, with a passion for making a great first impression. You will be able to work under pressure at times where required to multi-task across several different tasks as they crop up. Ability to lead, coach and manage your team fairly and effectively will be key within this role.
EXPERIENCE AND SKILLS REQUIRED…
- Minimum of 1 Year Supervisory Experience (Essential)
- Exceptional attention to detail and ability to manage workload (Essential)
- Excellent communication skills (Essential)
- Ability to work under your own initiative (Essential)
- Previous Administrative Experience (Desirable)
- Experience with ResDiary, Procure Wizard or Hotel Executive (Desirable)
We pay a fair wage – with our hourly pay being higher than the Government rates, at a minimum. Your earnings will be further enhanced by our 10% service charges and other tips that guests leave – with 100% of tips being retained by the team.
We make life better for our team by:
- Offering great perks and benefits to be enjoyed by you and your family!
- Sharing our profits with you after 1 year of service
- Giving you free meals, soft drinks and hot drinks on shift
- Listening to our team via surveys and feedback sessions
- Offering free wellbeing services and resources, for help whenever you need it
- Creating great learning and development opportunities to support your career
Head Receptionist employer: The Commercial Hotel
Contact Detail:
The Commercial Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, like ResDiary or Procure Wizard. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your initiative and readiness to hit the ground running.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Think about specific situations where you coached team members or improved performance, as this will resonate well with the hiring team.
✨Tip Number 3
Research Manorview's values and culture thoroughly. Understanding their commitment to making life better for guests and team members will help you align your responses during any interviews, showing that you're a great fit for their team.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations. As the Head Receptionist, you'll need to manage multiple tasks simultaneously, so having a few anecdotes ready about how you've successfully navigated busy periods will be beneficial.
We think you need these skills to ace Head Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Head Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your ability to create memorable experiences for guests. Mention specific examples from your past roles that demonstrate your leadership and communication skills.
Highlight Relevant Experience: In your CV, emphasise your supervisory experience and any relevant administrative roles. Include details about your attention to detail, ability to manage workloads, and any experience with systems like ResDiary or Procure Wizard.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Head Receptionist role.
How to prepare for a job interview at The Commercial Hotel
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll be leading a team. Be prepared to discuss your previous supervisory experience and how you've successfully managed and motivated your team in the past.
✨Emphasise Communication Abilities
Excellent communication is key for this role. Highlight examples of how you've effectively communicated with guests and team members, especially in high-pressure situations.
✨Demonstrate Attention to Detail
This position requires exceptional attention to detail. Bring up specific instances where your meticulous nature has positively impacted guest experiences or operational efficiency.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations, such as managing guest complaints or coordinating with external contractors. Think through your responses and have examples ready to illustrate your problem-solving skills.
