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- Tasks: Join us as a Service Technician, delivering and maintaining high-quality products for healthcare customers.
- Company: We manage over 25% of the UK's acute bed and mattress fleet, serving 150+ hospitals.
- Benefits: Enjoy a supportive training environment, career growth opportunities, and competitive pay with on-call bonuses.
- Why this job: Make a real impact in healthcare while developing valuable skills in a dynamic team culture.
- Qualifications: A full UK driving licence is essential; mechanical or electrical experience is a plus but not required.
- Other info: Work 37.5 hours per week with flexible shifts and participate in an on-call rota after training.
The predicted salary is between 24000 - 36000 £ per year.
We are a company managing over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland. We are looking for a dedicated Service Technician to join us at our Norwich service centre and help provide high-quality products to customers across Norfolk.
Your Role:
As a Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products, and support at delivery stage to customers in various clinical environments.
Main responsibilities of the role:
- Deliver clean, ready-to-use products to customer sites
- Collect products after use and return to the service centre
- Disinfect, function check, repair, and electrical safety test products – full training will be given
- Complete records of testing, delivery, and collection within our computerised system
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment
Working hours are 37.5 hours per week, Sunday to Thursday (alternating weekly between 8.30am – 4.30pm and 10am – 6pm). You will also be required to participate in an out-of-hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.
Experience Needed:
To join us as a Service Technician, ideally you will need to have or be willing to develop the following skills:
- Mechanical or electrical background desirable, but not essential as full training will be provided
- Experience working within a healthcare setting is desirable
- Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
- Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable, but not essential
Personal Requirements:
- A proactive, ‘can-do’ attitude
- Excellent customer service skills
- The ability to communicate effectively
- The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines
- Basic knowledge of hygiene and safety rules
- Basic PC skills to include email and MS Office
- DBS-checked (or the willingness to complete one)
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.
Service Technician - Norwich employer: Medstrom
Contact Detail:
Medstrom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician - Norwich
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially in relation to medical devices. Understanding the environment you'll be working in can give you an edge during interviews and help you relate better to the role.
✨Tip Number 2
Brush up on your customer service skills. As a Service Technician, you'll be interacting with various clients, so demonstrating your ability to communicate effectively and provide excellent service will be crucial.
✨Tip Number 3
If you have any experience with mechanical or electrical systems, be prepared to discuss it. Even if it's not essential, showcasing your willingness to learn and adapt can make a positive impression.
✨Tip Number 4
Make sure you have a valid UK driving licence and are comfortable with driving larger vehicles. Highlighting your readiness to handle the delivery aspect of the job can set you apart from other candidates.
We think you need these skills to ace Service Technician - Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any mechanical or electrical skills, and previous work in healthcare settings. Emphasise your customer service abilities and any experience with medical devices.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and willingness to learn. Mention your driving licence and any relevant skills that align with the job description, such as communication and initiative.
Highlight Relevant Skills: In your application, clearly outline your basic knowledge of hygiene and safety rules, as well as your PC skills. If you have experience with Medstrom products or similar, be sure to include that too.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Medstrom
✨Show Your Customer Service Skills
As a Service Technician, you'll be interacting with customers regularly. Be prepared to discuss your previous experiences in customer service and how you handle challenging situations. Highlight your proactive attitude and ability to communicate effectively.
✨Demonstrate Your Technical Aptitude
Even if you don't have a mechanical or electrical background, it's important to show your willingness to learn. Discuss any relevant experience you have, even if it's not directly related, and express your enthusiasm for the training provided.
✨Familiarise Yourself with the Role
Read up on the responsibilities of a Service Technician and understand the importance of hygiene and safety rules in a healthcare setting. Being knowledgeable about the role will help you answer questions confidently and show your genuine interest.
✨Prepare for Practical Scenarios
You may be asked situational questions during the interview. Think about how you would handle specific scenarios, such as delivering products under time constraints or dealing with a difficult customer. Practising these responses can help you feel more prepared.
