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- Tasks: Lead a dynamic pub team, ensuring excellent service and guest satisfaction.
- Company: Join Haven at Haggerston Castle Holiday Park, a fun-filled destination in Northumberland.
- Benefits: Enjoy an attractive salary, annual bonus, on-site accommodation, and exclusive team perks.
- Why this job: Be part of a supportive culture that values growth, training, and career development.
- Qualifications: Experience in pub management, strong leadership skills, and a passion for customer service required.
- Other info: Flexible working options available; we welcome diverse applicants.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at Haggerston Castle Holiday Park in Berwick-Upon-Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.
As the Pub Manager, you will be at the heart of an energetic pub team, leading with clear direction and plenty of motivation. You will inspire your team to hit their goals and maintain high standards by showing them how it’s done! You will be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You will also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that arise. Plus, you will ensure everything stays safe, compliant, and aligned with company policies.
Key Responsibilities:- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.
- Proven experience in roles such as Pub Manager, General Manager or a similar leadership position.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at:
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Pub Manager - Northumberland employer: Haven Holidays
Contact Detail:
Haven Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pub Manager - Northumberland
✨Tip Number 1
Familiarise yourself with the J D Wetherspoon brand and its values. Understanding their approach to customer service and team management will help you align your leadership style with their expectations.
✨Tip Number 2
Network with current or former employees of J D Wetherspoon. They can provide valuable insights into the company culture and what it takes to succeed as a Pub Manager, which can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlighting your experience in performance management and problem-solving will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Showcase your knowledge of health and safety regulations relevant to the hospitality industry. Being well-versed in these areas will not only impress your interviewers but also show that you prioritise guest and staff safety.
We think you need these skills to ace Pub Manager - Northumberland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in roles like Pub Manager or General Manager. Emphasise your leadership skills and any achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully led teams and improved service in previous positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as problem-solving, budgeting, and performance management. Use concrete examples to illustrate how you've applied these skills in past roles.
Prepare for the Interview: If shortlisted, be ready to discuss your management style and how you handle challenges in a fast-paced environment. Think of scenarios where you've successfully motivated a team or resolved guest complaints to demonstrate your suitability for the role.
How to prepare for a job interview at Haven Holidays
✨Showcase Your Leadership Skills
As a Pub Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on motivation and achieving targets.
✨Emphasise Customer Service Experience
Highlight your exceptional customer service skills during the interview. Be ready to discuss specific instances where you resolved guest issues or improved service quality.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of challenges you've faced in previous roles and how you tackled them, especially in a fast-paced environment.
✨Understand Financial Management
Since budgeting and resource management are key responsibilities, brush up on your financial management knowledge. Be prepared to discuss how you've managed budgets and maximised efficiency in past positions.
