Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers feel valued by resolving inquiries and complaints across various channels.
- Company: Join a prestigious international retailer with over 80 years of success in luxury products.
- Benefits: Enjoy generous holidays, pension, free parking, and a supportive office environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: 2+ years in customer service, strong communication skills, and retail experience preferred.
- Other info: This role offers career progression in a thriving business.
The predicted salary is between 24000 - 36000 £ per year.
The role of Customer Care Advisor is to ensure every customer interaction is a positive one, leaving them feeling valued, heard, and satisfied. Expertise in handling incoming calls, responding to inquiries, and resolving complaints across multiple communication channels.
This international premium retailer & brand has been established for over 80 years and has continued success in Europe & Asia. This store provides an exciting array of luxury products and a premium experience with their carefully edited collection of European merchandise including handbags, accessories & luggage.
Responsibilities for this Customer Care Advisor:
- Assist customers in using the company’s products and services effectively.
- Communicate professionally and empathetically with customers via phone, email, and social media ensuring responses are timely and courteous.
- Investigate and resolve customer complaints in a thorough and efficient manner.
- Maintain accurate and detailed records of customer interactions and correspondence.
- Demonstrate confidence, patience, politeness, tact, and diplomacy when handling challenging situations.
- Stay informed about the company’s products or services and keep up to date with any changes or updates.
- Consistently meet or exceed KPIs and performance targets.
To be successful in this Customer Care Advisor position:
- Minimum of 2 years' + of experience in a head office as a customer care, customer service or customer administrative position.
- Ideally worked in retail, wholesaler or a consumer brand.
- Ideally have B2C experience.
- Strong communication skills with the ability to interpret and manage information accurately from the phone, e-mail & social media platform and messaging services.
- Be a 1st line support for customers contacting head office.
- Confident decision-making abilities.
- High level of accuracy and attention to detail.
- Strong written English skills, particularly when responding to customer emails.
- Proficient in Microsoft Office Suite.
- Working knowledge of CRM platforms (they use Salesforce).
Benefits of this Customer Care Advisor position:
- Reward and development opportunities.
- Great head office environment – this is a full WIO position Mon-Fri.
- Generous holiday allowance.
- Pension.
- Free parking.
This is a great opportunity as part of your career progression and to be part of an evolving business. If you have the right skills to be a Customer Care Advisor, please apply by sending your CV today quoting the reference no. JO-2506-115149.
Customer Care Advisor employer: Quest Search and Selection
Contact Detail:
Quest Search and Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their luxury offerings will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the brand during any interactions.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing common customer scenarios with a friend can help you develop the patience and tact needed to excel as a Customer Care Advisor.
✨Tip Number 3
Get comfortable with CRM platforms, particularly Salesforce. Familiarity with this tool will give you an edge, as it’s essential for maintaining accurate records of customer interactions and resolving complaints efficiently.
✨Tip Number 4
Stay updated on industry trends and customer service best practices. This knowledge will not only enhance your performance but also show potential employers that you are proactive and committed to providing exceptional customer care.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care or service roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to resolve complaints and assist customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your experience in retail or consumer brands, and explain how your skills align with the responsibilities of the Customer Care Advisor role.
Showcase Your Communication Skills: Since strong written English skills are crucial for this position, ensure your application is free from grammatical errors. Use clear and concise language to convey your points effectively.
Highlight Relevant Experience: In your application, specifically mention your experience with CRM platforms like Salesforce, as well as your proficiency in Microsoft Office Suite. This will demonstrate your readiness for the technical aspects of the role.
How to prepare for a job interview at Quest Search and Selection
✨Showcase Your Communication Skills
As a Customer Care Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from your past experiences where you successfully resolved customer issues through effective communication.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Prepare by thinking of scenarios where you had to deal with difficult customers or complaints. Outline your approach and the positive outcomes to show your problem-solving skills.
✨Familiarise Yourself with the Company’s Products
Research the company’s product range and services before the interview. Being knowledgeable about their offerings will not only impress the interviewer but also help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Highlight Your Experience with CRM Tools
Since the company uses Salesforce, be ready to discuss your experience with CRM platforms. If you have used Salesforce or similar tools, share specific examples of how you utilised them to enhance customer interactions and maintain accurate records.
