Customer Care Advisor

The Role

The role of Customer Care Advisor, is to ensure every customer interaction is a positive one, leaving them feeling valued, heard, and satisfied. Expertise in handle incoming calls, respond to inquiries and resolve complaints across multiple communication channels.

The Company

This international premium retailer & brand has been established for over 80 years and has continued success in Europe & Asia. This store provides an exciting array of luxury products and a premium experience with their carefully edited collection of their European merchandise including handbags, accessories & luggage.

Responsibilities for this Customer Care Advisor:

• Assist customers in using the company’s products and services effectively.
• Communicate professionally and empathetically with customers via phone, email, and social media in ensuring responses are timely and courteous.
• Investigate and resolve customer complaints in a thorough and efficient manner.
• Maintain accurate and detailed records of customer interactions and correspondence.
• Demonstrate confidence, patience, politeness, tact, and diplomacy when handling challenging situations.
• Stay informed about the company’s products or services and keep up to date with any changes or updates.
• Consistently meet or exceed KPIs and performance targets.

To be successful in this Customer Care Advisor position:

• Minimum of 2 years' + of experience in a head office as a customer care, customer service or customer administrative position
• Ideally worked in retail, wholesaler or a consumer brand.
• Ideally have B2C experience
• Strong communication skills with the ability to interpret and manage information accurately from the phone, e-mail & social media platform and messaging services.
• Be a 1st line support for customers contacting head office
• Confident decision-making abilities.
• High level of accuracy and attention to detail.
• Strong written English skills, particularly when responding to customer emails.
• Proficient in Microsoft Office Suite
• Working knowledge of CRM platforms, (they use Salesforce)

Benefits of this Customer Care Advisor position:

• Reward and development opportunities.
• Great head office environment – this is a full WIO position Mon-Fri
• Generous holiday allowance.
• Pension
• Free parking

This is a great opportunity as part of your career progression and be part of an evolving business. If you have the right skills to be a Customer Care Advisor, please apply by sending your CV today quoting the reference no. JO-2506-115149