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For Companies At a Glance
- Tasks: Engage guests with fun activities and provide excellent customer service.
- Company: Join Warner Hotels, a leader in leisure and hospitality.
- Benefits: Enjoy free gym access, discounts on food, and career development opportunities.
- Why this job: Create memorable experiences while working in a supportive and fun environment.
- Qualifications: Enthusiasm for leisure and great customer service skills are essential.
- Other info: Diversity and inclusion are key values; flexible working options available.
We have a fantastic opportunity for a Leisure Team Member at Warner Hotel.
The benefits of working with us:
- Potential live-in available
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to numerous discounts and offers with many national brands and retailers
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degree and Apprenticeship level)
- 20% discount for you, your family & friends across our Bourne Leisure brands; Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
What will I be doing?
As a Leisure Team Member, you’ll play a vital role in creating memorable experiences for our guests through engaging activities and excellent customer service. You will lead and support the team in delivering a wide range of leisure experiences, from adventurous activities to welcoming guests at reception. Your key responsibilities will include:
- Activity Hosting: Lead and coach the team in delivering a variety of daily activities such as rifle shooting, archery, and more ensuring they are fun, engaging, and safe for all guests.
- Pool Supervision: Monitor the swimming area to ensure guest safety. You’ll execute rescue techniques when needed and provide first aid if necessary.
- Guest Experience: Maintain a welcoming and fun atmosphere throughout all leisure areas. Deliver exceptional customer service and build strong guest relationships.
- Reception Duties: Support the Reception Manager and Team Leaders to ensure the smooth and efficient running of the hotel reception. This includes checking in guests, handling enquiries, and assisting with day-to-day reception operations.
- Safety & Education: Promote pool safety rules and educate guests on best practices to ensure everyone has a safe and enjoyable experience.
What you'll grow into:
As part of this role, you'll have the opportunity to develop your skills in guest service, leadership, and hotel operations. You’ll be part of a supportive team where growth and development are encouraged.
What are we looking for?
- Enthusiastic individuals, who have a genuine passion for leisure.
- Great customer service skills.
- Able to pick up new skills quickly.
- Someone who will engage with the guests and host activities to ensure guests can enjoy their holiday to the full.
What skills do I need?
- NPLQ qualification is essential to ensure the highest standards of pool safety.
- National Pool Lifeguard qualification (RLSS) is a strong advantage but not essential – comprehensive training will be provided to support your development.
- Work confidently and independently, taking pride in delivering outstanding customer service and maintaining exceptional cleanliness throughout the leisure department.
- Maintain a safe, secure, and inviting environment for both guests and team members by rigorously following the company’s Health and Safety Policy.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: Warner.recruitment@warnerhotel.com
Leisure Time Member employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Time Member
✨Tip Number 1
Familiarise yourself with the leisure activities offered at Warner Hotels. Knowing the ins and outs of activities like rifle shooting and archery will help you stand out during interviews, as you can demonstrate your enthusiasm and knowledge.
✨Tip Number 2
Highlight any previous experience in customer service or leisure roles when networking. Engaging with current employees on platforms like LinkedIn can provide insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Consider obtaining or refreshing your NPLQ qualification before applying. This not only shows your commitment to safety but also makes you a more attractive candidate, as it’s essential for the role.
✨Tip Number 4
Prepare to discuss how you would create a welcoming atmosphere for guests. Think of specific examples from past experiences where you’ve successfully engaged with customers or led activities, as this will showcase your suitability for the Leisure Team Member position.
We think you need these skills to ace Leisure Time Member
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Leisure Team Member position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for leisure activities and customer service. Use specific examples from your past experiences to demonstrate your enthusiasm and suitability for the role.
Highlight Relevant Qualifications: Make sure to mention any relevant qualifications, such as the NPLQ qualification or any experience in leisure or hospitality roles. If you have the National Pool Lifeguard qualification, be sure to emphasise it.
Proofread Your Application: Before submitting your application, carefully proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Warner Hotels
✨Show Your Passion for Leisure
Make sure to express your enthusiasm for leisure activities during the interview. Share any personal experiences or hobbies that relate to the role, as this will demonstrate your genuine interest in creating memorable experiences for guests.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Discuss specific situations where you went above and beyond to ensure a positive experience for customers, as this is crucial for the Leisure Team Member position.
✨Demonstrate Safety Awareness
Since safety is a key aspect of the role, be ready to discuss your understanding of pool safety rules and emergency procedures. If you have any relevant qualifications, such as the NPLQ, mention them to show you're prepared for the responsibilities involved.
✨Engage with the Interviewers
Treat the interview like an engaging activity. Ask questions about the team dynamics and the types of leisure activities offered. This shows your interest in the role and helps you assess if it's the right fit for you.
