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For Companies At a Glance
- Tasks: Support sales and customers with order processing and queries in a dynamic team environment.
- Company: Join Hemingways Marketing Services, connecting people with top UK brands like John Lewis and Primark.
- Benefits: Enjoy 23 days leave, healthcare cashback, gym access, and retail discounts.
- Why this job: Perfect for those eager to learn, help others, and thrive in a fast-paced setting.
- Qualifications: A positive attitude, good communication skills, and attention to detail are essential.
- Other info: Full-time role with opportunities for growth and development in a supportive team.
The predicted salary is between 19600 - 29400 £ per year.
Department: B2B Sales
Reporting to: Sales Operations Manager
Contract Type: Permanent
Working Hours: 37.5 Mon-Fri
Salary: Starting £24500 rising after probation then banded.
Who are we looking for?
Are you looking to kick-start a career or make a move into Administration, Customer Service or Sales? We’ve got a great opportunity for someone friendly, organised, and ready to learn in a busy Sales Support Team. This is a role that mixes admin tasks with helping our business customers. You’ll get hands-on experience with business systems, data-entry, and customer support, all while working with a supportive team who’ll help you learn the ropes. If you’re someone who enjoys helping others and is keen to build skills in a fast-moving business, this could be the role for you. All you need is a positive attitude, good attention to detail, and the confidence to chat with people - we’ll teach you the rest!
What does the role involve?
In this role, you’ll support both our sales team and our corporate customers - helping to keep things running smoothly, while also being a friendly voice when clients need support. You’ll be involved in processing orders, keeping records up to date, and helping to solve customer queries in an efficient and professional way. It’s a busy, hands-on role that’s ideal if you like staying organised, working with people, and learning new skills in a fast-paced environment.
What are the key role responsibilities?
- Sales Administration:
- Processing customer orders via email, phone or online chat
- Use company systems (e.g. Sage200) to enter and manage orders
- Ensuring orders are processed accurately and with a high level of attention to detail
- Supporting delivery timelines by managing customer expectations
- Ensuring all orders are processed within the service level agreements
- Look for chances to recommend extra products or services
- Help new clients get set up on our systems
- Coordinating with other departments, such as finance and operations
- Support projects for top UK brands like John Lewis, Selfridges, Primark & IKEA
- Support clients with questions or problems, working with other teams when needed
- Provide friendly, helpful after-sales support
- Keep customer details up to date in our systems
- Build strong relationships with customers and team members
- Share any common issues or useful feedback with the wider team
What skills do you need?
- Good Communicator: Friendly and confident talking to customers and teammates
- Customer First: Always ready to help and go the extra mile
- Team Player: Works well with others and supports the team
- Flexible: Happy to take on different tasks and learn new things
- Attention to Detail: Careful, organised, and accurate with your work
What are the benefits?
- 23 days annual leave (increases with length of service) plus 8 bank holidays
- Pension scheme
- Healthcare cashback plan
- Free onsite parking with EV charging available
- Cycle to work scheme
- Tech scheme
- Bespoke training & development
- Free fresh fruit delivered weekly
- Retail discounts
- Weekly exercise classes
- On site gym access
A bit about us!
As a specialist in eCommerce, sales, warehousing and distribution, we work with some of the biggest UK and international brands. Our mission is simple: to connect people with the brands they love! Voucher Express, is all about making gifting and rewarding easy. We specialise in pre-paid digital and physical gift cards, offering smart, hassle-free solutions for retailers, corporate clients and consumers. We also manage CadburyGiftsDirect.co.uk, bringing chocolate lovers the perfect treats for any occasion. With a service-first approach, we make sure every experience is smooth, simple, and exactly what our customers need.
Sales Support Representative employer: Hemingways Marketing Services Ltd
Contact Detail:
Hemingways Marketing Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Representative
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding Hemingways Marketing Services Ltd and their offerings, like gift cards and eCommerce solutions, will help you engage more effectively during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since the role requires a friendly and confident approach to customer interactions, consider role-playing scenarios with friends or family to build your confidence in handling customer queries.
✨Tip Number 3
Highlight your organisational skills. In a busy sales support environment, being organised is key. Think of examples from your past experiences where you successfully managed multiple tasks or projects to demonstrate this skill.
✨Tip Number 4
Show your willingness to learn. The job description mentions that they are looking for someone ready to learn. Be prepared to discuss how you adapt to new challenges and your enthusiasm for developing new skills in a fast-paced environment.
We think you need these skills to ace Sales Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Sales Support Representative role. Emphasise your communication skills, attention to detail, and any previous customer service or administrative experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you and explain how your background makes you a great fit for the team.
Showcase Your Soft Skills: In your application, highlight your ability to work well in a team, your flexibility, and your customer-first attitude. These are key traits the company is looking for, so provide examples of how you've demonstrated these in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hemingways Marketing Services Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way, especially in a customer-facing position like this one.
✨Demonstrate Your Communication Skills
Since the role involves interacting with customers and team members, be prepared to showcase your communication skills. Practice answering questions clearly and confidently, and don’t hesitate to ask for clarification if needed.
✨Highlight Your Attention to Detail
Given the importance of accuracy in processing orders, share examples from your past experiences where your attention to detail made a difference. This will show that you understand the significance of this skill in the role.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the role and helps you learn more about the company culture and expectations.
