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- Tasks: Engage with customers, promote the Players Club, and assist with reservations.
- Company: Join a vibrant casino environment focused on customer experience and entertainment.
- Benefits: Enjoy a dynamic workplace with opportunities for growth and team events.
- Why this job: Be part of an exciting team, enhance guest experiences, and make lasting connections.
- Qualifications: 2-4 years in gaming/marketing; excellent communication and computer skills required.
- Other info: Must secure RI gaming licenses; flexible roles in a lively atmosphere.
The predicted salary is between 21600 - 36000 £ per year.
Qualifications:
- 2-4 years of gaming and/or marketing experience
- 1 year of casino experience preferred
- Previous experience with ACSC player rating system preferred
- Excellent computer skills required
- Excellent communication skills and a friendly, outgoing personality required
- Ability to thrive in a team-based environment
License Requirements:
Must secure appropriate RI mandated gaming licenses
Essential Job Functions:
- Maintain knowledge of the Company\’s facilities and special events, and advise customers accordingly
- Greet customers on the casino floor, establish rapport, and provide complimentary amenities based on casino guidelines
- Promote the Players Club by explaining the program, issuing membership cards, and demonstrating usage
- Resolve guest complaints, referring to supervisors when necessary
- Assist guests with reservations for restaurants and entertainment venues
- Participate in departmental meetings to manage information effectively
- Prepare correspondence, memos, forms, reports, and other paperwork as needed
- Participate actively in special events
- Observe customer milestones by preparing and mailing cards, newsletters, and notes
- Record new customer information and updates in the database
- Assist Slots Department with jackpots by providing photographic services and amenities
- Compile customer feedback and report findings to management
- Maintain consistent attendance
- Perform other duties as assigned by the Director of Player Development
Physical/Mental Requirements:
- Use physical movements for office duties: standing, walking, balancing, coordination, handling, sitting, reaching, carrying, vision, hearing, stooping, twisting
- Follow directions, read, write, do math, discriminate colors, work at various tempos, make decisions, concentrate, remember details, use ten key and computer
- Maintain mental alertness for high accuracy
Working Conditions:
- Primarily indoors in a climate-controlled environment
- Exposed to noise, smoke, and odors
- Work with others and independently
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Casino Host employer: Bally’s Corporation
Contact Detail:
Bally’s Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casino Host
✨Tip Number 1
Familiarise yourself with the ACSC player rating system, as it's preferred for this role. Understanding how it works will not only help you in your day-to-day tasks but also show your potential employer that you're proactive and knowledgeable.
✨Tip Number 2
Brush up on your communication skills by engaging in conversations with friends or family about customer service scenarios. This will help you articulate your thoughts clearly during interviews and demonstrate your friendly, outgoing personality.
✨Tip Number 3
Network with current or former casino hosts to gain insights into their experiences. They can provide valuable tips on what to expect and how to excel in the role, which can give you an edge over other candidates.
✨Tip Number 4
Stay updated on the latest trends in gaming and marketing. Being knowledgeable about industry developments can help you engage customers more effectively and show your commitment to the role during interviews.
We think you need these skills to ace Casino Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your gaming and marketing experience, especially any relevant casino experience. Emphasise your communication skills and ability to work in a team, as these are crucial for the Casino Host role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your friendly personality and customer service skills. Mention specific experiences where you successfully resolved guest complaints or promoted a programme, as this will demonstrate your suitability for the position.
Highlight Relevant Skills: In your application, clearly outline your computer skills and familiarity with player rating systems like ACSC. This will show that you have the technical abilities required for the job.
Show Enthusiasm for the Role: Express your passion for the casino environment and your eagerness to contribute to special events and customer engagement. This can set you apart from other candidates who may not convey the same level of enthusiasm.
How to prepare for a job interview at Bally’s Corporation
✨Showcase Your Experience
Make sure to highlight your 2-4 years of gaming and marketing experience during the interview. Be prepared to discuss specific examples of how you've used your skills in previous roles, especially if you have casino experience or familiarity with the ACSC player rating system.
✨Demonstrate Communication Skills
Since excellent communication is key for a Casino Host, practice articulating your thoughts clearly and confidently. Use friendly and engaging language to show that you can establish rapport with customers easily.
✨Know the Company
Research the company's facilities and special events beforehand. Being knowledgeable about what they offer will allow you to answer questions more effectively and demonstrate your enthusiasm for the role.
✨Prepare for Teamwork Questions
As the role requires thriving in a team-based environment, be ready to discuss your experiences working in teams. Share examples of how you've collaborated with others to achieve common goals or resolve conflicts.
