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- Tasks: Deliver friendly customer service and assist guests with their needs.
- Company: Join Bally's, a global leader in casino entertainment with a diverse portfolio.
- Benefits: Enjoy competitive pay, health coverage, and 401(K) matching.
- Why this job: Be part of a vibrant team that values customer satisfaction and community engagement.
- Qualifications: Must have prior customer service experience and a high school diploma.
- Other info: Flexible part-time hours, perfect for students looking to gain experience.
Description Why Bally\’s? Bally\’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally\’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, the Company\’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally\’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (\”Queen\”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally\’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally\’s portfolio. Bally\’s will also become the successor of Queen\’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT). The Role: Specialist – Customer Service Responsibilities: Provide efficient, friendly, courteous, and timely customer service to all guests. Process new Players Club Members, obtaining complete contact information. Issue duplicate Players Club cards. Follow up and answer questions on all guest concerns using available resources. Maintain full and complete property and marketing information. Follow proper data entry standards. Perform routine upkeep of accurate Players Club member account information. Handle transactions both via telephone and face to face interactions. Utilize the Casino Marketing System (CMS) to deliver personalized service to Players Club members. Utilize LMS system to ensure proper amenities are available to hotel guests. Handle all aspects of Casino amenities when it comes to the bus program run by Hotel Sales. Maintain full knowledge of all the various IVIEW DM EBS promotions. Answer all customer IVIEW DM questions and provide coding for all IVEW DM DRB promotions. Educate customers on the various IVIEW DM EBS promotions and showing how to redeem promotions. Handle all cash prizes won through IVEW DM EBS promotions Maintain full and complete knowledge of Free Slot Play programs. Maintain knowledge of and be able to navigate through the Dover Downs website. Maintain knowledge of the Point Inquiry database and the iGaming database. Maintain complete working knowledge of online Fun Play Bonus Game and online gaming. Redeem customer amenities through Offer Craft program. Maintain full knowledge and operation of the Casino football promotion. Issue comps for patrons to outlets in the Casino based on the offer they received. Issue discretionary comps to patrons based on play and available comp guidelines. Act as a point of contact for patrons to reach their Casino Host when on property. Maintain positive relations with patrons whom are not Casino Host coded to ensure a continued positive experience. Maintain all aspects of Elite pictures for patron player cards. Work with all other front line departments to ensure guest satisfaction. Operate as the first point of contact for patrons concerning all things related to the Casino. Multi-task during peak hours of business, including face-to-face interactions and telephone interactions with our guests. Build a strong rapport with the Casino clientele. Create loyalty with our patron base including new and existing members. Run all Players Club promotions such as mid-week and Sundays, including awarding prizes and making PA announcements. Handle redemptions of comp dollars for Players Club members. Refund Elite and Platinum member ATM fees. Correct database response for promotions and events. Maintain inventory/stock at the Players Club. Maintain cleanliness of the 2 nd floor stock room. Distribute and inventory guest promotional materials. Attend meetings as required. Responsible for the cleanliness of assigned work area; perform light cleaning duties. Work safely, following all established safety rules and regulations. Follow all relevant policies and procedures. Provide exceptional customer service. Communicate effectively with co-workers, supervisors and guests. Follows all relevant policies and procedures ADDITIONAL FUNCTIONS: Perform other duties as assigned. Qualifications: Prior customer service experience required Must possess high school diploma or GED or equivalent work experience Must possess good communication skills Must be able to report to work on time as scheduled Must be able to work weekends, holidays and nights as needed Must be able to successfully pass a background check and receive a license from the DE Lottery Must present an overall professional appearance and report to work in appropriate attire Must be able to speak, read and write English. What\’s in it for you: Competitive Salary with annual performance reviews Comprehensive health coverage plan that includes medical, dental, and vision 401(K)/ Company Match Access Perks and Childcare discounts Target Hourly Starting Rate: $15.50/hr Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally\’s Bet on You – We can\’t wait to meet you! Qualifications Education High School (required) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr
Specialist - Customer Service (Part Time) employer: Bally’s Corporation
Contact Detail:
Bally’s Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist - Customer Service (Part Time)
✨Tip Number 1
Familiarise yourself with Bally's services and promotions. Understanding the various IVIEW DM EBS promotions and how to redeem them will show your enthusiasm and readiness to assist customers effectively.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to handle face-to-face interactions and telephone conversations smoothly is crucial for this role.
✨Tip Number 3
Demonstrate your ability to multi-task during busy periods. Think of examples from your past experiences where you successfully managed multiple customer requests at once, as this will be key in a fast-paced environment.
✨Tip Number 4
Build rapport with potential colleagues or current employees if you have the chance. Networking can provide insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Specialist - Customer Service (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant customer service experience. Emphasise skills such as communication, problem-solving, and multitasking, which are crucial for the Specialist - Customer Service role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Bally's Corporation. Mention specific experiences that demonstrate your ability to provide exceptional service and build rapport with customers.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description. Focus on your ability to handle transactions, maintain accurate records, and educate customers about promotions, as these are key responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing position.
How to prepare for a job interview at Bally’s Corporation
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've provided excellent service in previous positions. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Familiarise Yourself with Bally's Offerings
Research Bally's Corporation and its various services, including the Players Club and promotions. Being knowledgeable about their offerings will demonstrate your genuine interest in the company and help you answer questions more effectively.
✨Practice Multi-tasking Scenarios
Given that the role requires multi-tasking during peak hours, consider practising scenarios where you juggle multiple tasks. This could involve role-playing with a friend or family member to simulate handling customer inquiries while managing transactions.
✨Dress Professionally and Be Punctual
First impressions matter! Ensure you dress appropriately for the interview and arrive on time. This shows respect for the interviewer's time and reflects your professionalism, which is crucial in a customer-facing role.
