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- Tasks: Lead a passionate team to create memorable client experiences at CHANEL.
- Company: CHANEL is a renowned brand focused on creativity and positive global impact.
- Benefits: Enjoy perks like private medical insurance, retail discounts, and employee-only sales.
- Why this job: Join a vibrant culture that values uniqueness and empowers personal growth.
- Qualifications: Strong leadership, strategic thinking, and excellent communication skills required.
- Other info: This is a permanent role with flexible working days in Leicester.
The predicted salary is between 30000 - 42000 £ per year.
Account Manager
Location: John Lewis Leicester
Contract: Permanent, 37.5 hours/weekly, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
\”In order to be irreplaceable, one must always be different\” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
JOB PURPOSE
In line with the Fragrance & Beauty vision and mission, the Account Manager will lead an energetic and passionate team dedicated to creating experiences with our clients. The Account Manager is responsible for all retail activities that contribute to the brand\’s image and leadership in the market by liaising with field and head office functions. They will oversee the day-to-day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
Leading the team: the Account Manager guides their team towards achieving results and developing individual talents.
- Create an environment rich with ethics, integrity, and diversity, fostering positive team collaboration.
- Proactively address employee relations issues with support from the Retail Development Manager, in accordance with company policies, and provide performance feedback.
- Facilitate regular team and individual communication to ensure collective knowledge sharing.
- Share the brand vision and business challenges, empowering the team while holding them accountable.
Business developer: embody an entrepreneurial spirit.
- Build CHANEL\’s client portfolio through data capture aligned with brand expectations.
- Develop business initiatives consistent with the brand\’s vision and strategy.
- Manage staff rotas and operational zoning to ensure optimal floor coverage and client experience.
- Communicate retail and stock needs to relevant parties.
- Maintain a solid understanding of the business environment.
- Provide feedback and reporting to influence strategies and recommendations.
Experience creator: create conditions for a memorable experience.
- Lead by example on the selling floor with personalized client experiences and build long-term relationships.
- Embrace the omni-channel journey and digital shopping trends.
- Resolve client service complaints holistically to ensure satisfaction across channels.
- Equip the team with tools and training for a premium CHANEL client experience.
- Maintain visual merchandising standards and a welcoming counter environment.
CHANEL Ambassador: embody brand values.
- Deep knowledge of the brand, heritage, and craftsmanship, sharing this with clients and the team.
- Implement training, pursue continuous learning, and promote a global beauty culture.
- Adhere to uniform and grooming guidelines at all times.
SKILL SETS
Leadership and Management skills.
- Strategic thinker: challenge the status quo, inspire and engage.
- Relationship-focused: collaborate, partner, influence.
- Develop and empower people: listen, empathize, coach, manage performance, delegate.
- Performance-driven and decisive, committed to continuous improvement.
Soft skills.
- Effective communication: verbal and written, storytelling.
- Curious, adaptable, continuous learner.
- Self-aware, confident, able to manage stress.
- Energetic, enthusiastic, motivating.
- Trustworthy with high ethical standards.
Benefits at CHANEL
Our benefits support your professional and personal growth, including:
- Physical Wellbeing: Private Medical Insurance, Online GP, Cycle Scheme.
- Financial Wellbeing: Pension, Life Assurance, Retail Discounts.
- Mental Wellbeing: Employee Assistance Programmes.
- Lifestyle: Attraction discounts, product discounts, employee-only sales.
- Recognition: Service Awards, products, vouchers, holidays.
*Benefits are subject to eligibility and may change.
At CHANEL, we foster an inclusive culture that nurtures growth and values diversity. We encourage your application, considering the unique perspectives and talents you bring to our team.
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Account Manager - John Lewis Leicester employer: Chanel
Contact Detail:
Chanel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - John Lewis Leicester
✨Tip Number 1
Familiarise yourself with CHANEL's brand values and heritage. Understanding the essence of the brand will help you connect with the team and clients, showcasing your passion for the role.
✨Tip Number 2
Demonstrate your leadership skills during the interview process. Share examples of how you've successfully managed teams in the past, focusing on how you empowered individuals and fostered collaboration.
✨Tip Number 3
Prepare to discuss your experience in creating memorable customer experiences. Think of specific instances where you went above and beyond to ensure client satisfaction, as this aligns with the role's focus on exceptional service.
✨Tip Number 4
Showcase your strategic thinking abilities by discussing how you've previously identified business opportunities and implemented initiatives that align with a brand's vision. This will highlight your entrepreneurial spirit.
We think you need these skills to ace Account Manager - John Lewis Leicester
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand CHANEL's brand values, heritage, and mission. This knowledge will help you tailor your application to reflect how you align with their vision of creating unique experiences for clients.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail management or customer service roles. Showcase your leadership skills and ability to develop a team, as these are key responsibilities for the Account Manager position.
Showcase Soft Skills: CHANEL values effective communication, adaptability, and a performance-driven mindset. Make sure to include examples in your application that demonstrate these soft skills, particularly how you've motivated teams or resolved client issues.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the role but also illustrate how your personal values align with CHANEL's commitment to ethics, integrity, and diversity. Use storytelling to convey your passion for beauty and client experiences.
How to prepare for a job interview at Chanel
✨Show Your Leadership Skills
As an Account Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully guided teams in the past. Highlight your ability to inspire and engage others.
✨Demonstrate Your Business Acumen
CHANEL values entrepreneurial spirit. Come ready to share ideas on how you would develop business initiatives and build a client portfolio. Show that you understand the brand's vision and can align your strategies with it.
✨Emphasise Client Experience
The role focuses heavily on creating memorable client experiences. Prepare to discuss how you've enhanced customer satisfaction in previous roles and how you would approach client interactions at CHANEL.
✨Know the Brand Inside Out
Familiarise yourself with CHANEL's heritage, values, and product offerings. Being able to articulate what makes CHANEL unique will demonstrate your genuine interest in the brand and your potential as an ambassador.
