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- Tasks: Provide excellent service to guests through phone and email during the booking process.
- Company: Motel One creates a home away from home with modern design and high-quality service.
- Benefits: Enjoy a supportive team environment and opportunities for career growth in a vibrant industry.
- Why this job: Join a friendly team where your personality shines and every day brings new challenges.
- Qualifications: No specific experience needed; just bring your passion for hospitality and great communication skills.
- Other info: Be part of a rapidly expanding company with over 95 hotels across Europe.
Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
As a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service, starting with the booking process. Your duties will also include the following:
- Reviewing and processing bookings, overbookings and options
- Maintaining Sihot, as well as our electronic bookings systems
- Generating and verifying invoices (debtors and creditors) in line with our pricing policy
- Handling deposits and monitoring timely incoming payments
- Assisting both the Sales and Front Office team at peak times
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Reservations Agent employer: Motel One Group
Contact Detail:
Motel One Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the budget design concept. Understanding Motel One's unique approach will help you connect with their values and demonstrate your enthusiasm during any conversations.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Reservations Agent, you'll be the friendly voice for guests, so being articulate and personable is key to making a great impression.
✨Tip Number 3
Get comfortable with booking systems and invoicing processes. Familiarity with tools like Sihot or similar software can set you apart, showing that you're ready to hit the ground running.
✨Tip Number 4
Showcase your teamwork abilities. Since the role involves assisting various departments, highlighting your collaborative experiences can demonstrate that you're a great fit for their team-oriented culture.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Reservations Agent position. Tailor your application to highlight relevant experiences and skills that match these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of Motel One that resonate with you, such as their commitment to high-quality service and modern design, and explain how you can contribute to their team.
Highlight Relevant Experience: In your CV, emphasise any previous experience in the hotel or customer service industry. Include specific examples of how you've provided excellent service, handled bookings, or worked collaboratively with teams, as these are crucial for the Reservations Agent role.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Reservations Agent.
How to prepare for a job interview at Motel One Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hotel industry during the interview. Share any relevant experiences that highlight your passion for providing excellent service and creating a welcoming environment for guests.
✨Demonstrate Communication Skills
As a Reservations Agent, strong communication skills are essential. Be prepared to showcase your ability to communicate clearly and effectively, both verbally and in writing. You might even want to practice answering common questions out loud to build confidence.
✨Familiarise Yourself with Booking Systems
Since you'll be working with electronic booking systems like Sihot, it’s beneficial to have a basic understanding of how these systems work. If you have experience with similar software, mention it during the interview to demonstrate your technical aptitude.
✨Emphasise Teamwork
Motel One values collaboration across departments. Be ready to discuss examples of how you've worked effectively in a team setting. Highlight your willingness to assist colleagues and contribute to a positive team dynamic.
