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- Tasks: Provide administrative support at the Helston Adult Education Hub, handling enquiries and processing enrolments.
- Company: Cornwall Adult Education is a community-focused organisation supported by Cornwall Council.
- Benefits: Enjoy flexible working options, competitive salary, generous leave, and access to discounts.
- Why this job: Join a supportive team in a role that enhances your skills while making a positive community impact.
- Qualifications: NVQ Level 2 in Business Admin or 2 years' experience in admin/customer service preferred.
- Other info: This role requires an enhanced record disclosure check and is part-time.
The predicted salary is between 24000 - 36000 £ per year.
Cornwall Adult Education are seeking to appoint an organised, adaptable and enthusiastic individual to provide general administrative support duties within the Helston Adult Education Hub.
You will contribute to the provision of a comprehensive administrative service supporting the busy day-to-day operation of the Adult Education Centre and associated Skills for Life Centres. Acting as a professional point of contact for all customer enquiries by telephone, electronically or face to face, you will process enrolments and payments for courses and deal with completion paperwork and provide general support to tutors and learners. Experience of using a management information system is desirable.
You will require a good level of experience and be a team player. You will be able to manage and prioritise workloads in a pressurised environment and process a significant volume of work with speed and a high degree of accuracy. You will have a good knowledge of office packages including Outlook, Word and spreadsheets, and be willing to undertake further training as required.
An NVQ Level 2 in Business Admin, Customer Care or IAG or 2 years’ experience in an admin/customer service role is desirable.
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies. This position will be subject to an enhanced record disclosure check.
What You’ll Get In Return
Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance while still ensuring that service needs are met.
- a competitive salary.
- a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions.
- a generous annual leave entitlement with the potential to purchase additional leave.
- A national award-winning employee health and wellbeing programme.
- Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Please note, we are unable to offer sponsorship for this role. The full role profile is attached here. We recommend saving a copy of this to refer to if you are invited to an interview.
For more information or an informal chat about the role please contact Clare Blunt at clare.blunt@cornwall.gov.uk.
Application Process
Please attach a supporting statement to your application. You can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work/personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process.
Please note that applications cannot be edited after they have been submitted. Please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.
Administrative Assistant (Centre) employer: Cornwall Council
Contact Detail:
Cornwall Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant (Centre)
✨Tip Number 1
Familiarise yourself with the specific administrative tasks mentioned in the job description. Understanding the day-to-day operations of the Helston Adult Education Hub will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your customer service skills, as this role involves being a professional point of contact for enquiries. Prepare examples of how you've successfully handled customer interactions in the past to showcase your ability to manage queries effectively.
✨Tip Number 3
If you have experience with management information systems, be ready to discuss it. If not, consider researching common systems used in educational settings to show your willingness to learn and adapt quickly.
✨Tip Number 4
Connect with current or former employees of Cornwall Council on platforms like LinkedIn. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Administrative Assistant (Centre)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Make sure to highlight your relevant experience in your application.
Tailor Your Supporting Statement: When writing your supporting statement, directly address each point marked as 'Application' in the role profile. Use specific examples from your past experiences that demonstrate your skills and suitability for the role.
Highlight Relevant Skills: Emphasise your organisational skills, adaptability, and ability to work under pressure. Mention any experience with management information systems and proficiency in office packages like Outlook and Word.
Proofread Your Application: Before submitting, thoroughly proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cornwall Council
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and requirements for the Administrative Assistant position. Familiarise yourself with the specific duties, such as processing enrolments and handling customer enquiries, so you can confidently discuss how your skills align with these tasks.
✨Showcase Your Organisational Skills
As an Administrative Assistant, being organised is key. Prepare examples from your past experiences that demonstrate your ability to manage workloads effectively, prioritise tasks, and maintain accuracy under pressure. This will show the interviewers that you can handle the demands of the role.
✨Prepare for Customer Interaction Scenarios
Since this role involves direct contact with customers, be ready to discuss how you would handle various customer service situations. Think of examples where you've successfully resolved issues or provided excellent service, as this will highlight your interpersonal skills and adaptability.
✨Familiarise Yourself with Office Software
The job requires proficiency in office packages like Outlook, Word, and spreadsheets. Brush up on your skills in these areas and be prepared to discuss your experience using them. If you have any specific achievements related to these tools, make sure to mention them during the interview.
