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- Tasks: Join us as an IT Support Apprentice, assisting clients and troubleshooting systems daily.
- Company: Munio is a multi-award winning Microsoft Partner with over 16 years of IT support experience.
- Benefits: Enjoy a Monday to Friday schedule, birthday off, free lunches, and a fun work environment.
- Why this job: Kickstart your IT career with hands-on experience and training from industry professionals.
- Qualifications: A keen interest in IT, good communication skills, and grades 4 in Maths and 5 in English required.
- Other info: Full training provided by workplace mentors and Baltic Apprenticeships.
Are you ready to embark on an exciting journey into the world of IT support? Munio is seeking an enthusiastic and tech-savvy individual to join their team as an IT Support Apprentice. This is an incredible opportunity to kickstart your career in IT, gain hands-on experience, and work alongside industry professionals who are passionate about what they do.
Munio is a multi-award winning, Microsoft Partner, certified to ISO 27001, fortified IT Support and Cyber Security MSP. For over 16 years, they have been supporting Kent's leading companies, delivering fanatical IT support and cyber security services across a variety of industry sectors.
As an IT Support Apprentice, you will be an essential part of the team, responsible for:
- Assisting clients using the very latest tools.
- Troubleshooting and maintenance of systems and cloud applications.
- Monitoring and reporting on client data backups.
- Installation of client laptops / PCs and devices with latest Microsoft Operating Systems.
- Maintaining and troubleshooting a wide variety of Windows OS and client software applications.
- Networking and Infrastructure support – Firewall, Switches, Routers – Configuration and Maintenance.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
- Monday to Friday 9am till 5:30pm
- Birthday off
- Regular Free Lunch
- Break Out Areas (pool table, gaming area)
- Health and Wellbeing certified environment
- Cycle to work scheme
- Career development and career path planning
- Continual training – Inhouse and 3rd party
Desired Qualities, Skills and Knowledge:
- A keen interest in Information Technology, IT networks (including hardware and configuration), Office 365, Windows applications and tools, peripheral hardware.
- Excellent communication skills with the ability to deal at all organisational levels.
- Experience of Microsoft Office Suite and Windows environments.
- Ability to multi-task, prioritise, and meet all the required deadlines and expectations.
- Ability to “think on your feet” and react positively to given situations.
- Must be self-motivated.
- Grade 4 in Maths and 5 in English.
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Apprentice.
Next Steps:
To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
IT Apprenticeship employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Familiarise yourself with the latest IT support tools and technologies. Being knowledgeable about Microsoft Operating Systems, Office 365, and networking basics will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Showcase your enthusiasm for IT by engaging in relevant online communities or forums. This not only demonstrates your passion but also helps you stay updated on industry trends, which can be a great conversation starter in interviews.
✨Tip Number 3
Practice your communication skills, as they are crucial for an IT Support role. Try explaining technical concepts to friends or family members who may not be tech-savvy; this will help you articulate your thoughts clearly during the interview.
✨Tip Number 4
Research Munio and their services thoroughly. Understanding their approach to IT support and cyber security will allow you to tailor your responses in the interview, showing that you're genuinely interested in being part of their team.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to IT support. Emphasise any technical knowledge, such as familiarity with Windows OS, Microsoft Office Suite, and networking concepts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for IT and your eagerness to learn. Mention specific aspects of the role at Munio that excite you and how you can contribute to their team.
Highlight Relevant Qualifications: Include your academic achievements, especially your grades in Maths and English, as these are specifically mentioned in the job description. If you have any certifications or courses related to IT, be sure to list them.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and IT support during the interview. Share any personal projects or experiences that demonstrate your interest in the field, as this will show the interviewer that you are genuinely excited about the opportunity.
✨Prepare for Technical Questions
Since this role involves IT support, be ready to answer technical questions related to hardware, software, and networking. Brush up on basic troubleshooting techniques and common issues that users face, as this will help you stand out as a knowledgeable candidate.
✨Demonstrate Communication Skills
Excellent communication is key in IT support. Practice explaining technical concepts in simple terms, as you may need to assist clients who are not tech-savvy. Show that you can communicate effectively at all organisational levels.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the company culture, training opportunities, and the specific responsibilities of the role. This shows your interest in the position and helps you determine if it's the right fit for you.
