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For Companies At a Glance
- Tasks: Lead strategic planning and enhance customer service in a global travel business.
- Company: Join a renowned travel company known for its exceptional service and technology focus.
- Benefits: Enjoy an excellent remuneration package and the chance to work with a dynamic team.
- Why this job: Be a visionary leader driving innovation and growth in a fast-paced environment.
- Qualifications: 10+ years in senior management, preferably in customer service or hospitality.
- Other info: This role is fully office-based in North England.
The predicted salary is between 43200 - 72000 £ per year.
About the Company
Our client is a global travel business with a huge reputation for service, technology, customer care and people focus.
About the Role
They have a pivotal vacancy for a Director of Business Process Improvement. The successful candidate will drive the overall strategic direction, growth, and profitability of their North England operation. The role requires a strategic thinker with strong leadership skills, business acumen, and a deep understanding of delivering enhanced customer service.
Responsibilities
- Strategic Planning and Execution
- Leadership including off-shore teams
- Strategic Operational Management
- Financial Management and Business Acumen
- Communication Skills and Business Reporting
- Process Optimisation
Qualifications
- Minimum of 10 years at a senior management position, reporting to C-suite.
- Must have operated within a customer-service, call-centre or hospitality industry, with a proven track record of managing multi-disciplinary teams and driving business growth
- Ability to build and sustain high-performance teams.
- Deep understanding of client-centric service delivery.
Required Skills
- Strong leadership and people management skills, with the ability to motivate, guide and empower teams.
- Excellent strategic thinking, problem-solving, and decision-making abilities.
- In-depth knowledge of call-centre operations including trends, technologies, and best practices.
- Exceptional financial acumen, with experience managing P&L and budgeting responsibilities.
- Outstanding communication, negotiation, and relationship-building skills.
- Proficiency in call-centre technologies, CRM systems, and data analytics tools.
- Ability to adapt to fast-paced environments and manage multiple projects simultaneously.
- Visionary leader with a passion for innovation and industry leadership.
- Results-driven with a focus on both short-term and long-term goals.
- Strong interpersonal skills with the ability to build relationships at all levels.
- Proactive, with a focus on continuous improvement and growth.
- Highly adaptable to changing market dynamics and client needs.
This role is fully office based in the North of England. Excellent remuneration package on offer.
Director Business Process Improvement employer: Sirius - Business Travel Recruitment Experts
Contact Detail:
Sirius - Business Travel Recruitment Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Business Process Improvement
✨Tip Number 1
Network with professionals in the travel and customer service industries. Attend industry events or join relevant online forums to connect with individuals who may have insights into the company or role.
✨Tip Number 2
Research the latest trends in call-centre operations and customer service technologies. Being knowledgeable about current best practices will help you stand out during discussions with the hiring team.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed multi-disciplinary teams in the past. Be ready to share specific examples that demonstrate your ability to drive business growth.
✨Tip Number 4
Familiarise yourself with the company's values and mission. Tailor your conversations to reflect how your vision aligns with theirs, showcasing your commitment to enhancing customer service and operational excellence.
We think you need these skills to ace Director Business Process Improvement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in senior management roles, particularly in customer service, call-centre, or hospitality industries. Emphasise your leadership skills and any achievements related to business growth and process improvement.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your strategic vision for the role. Discuss how your background aligns with the company's focus on customer care and technology, and provide specific examples of how you've driven process optimisation in previous positions.
Highlight Relevant Skills: When detailing your skills, focus on those mentioned in the job description such as financial management, communication skills, and proficiency in call-centre technologies. Use concrete examples to demonstrate your expertise in these areas.
Showcase Leadership Experience: Since the role requires strong leadership capabilities, include examples of how you've built and sustained high-performance teams. Mention any experience you have managing off-shore teams and how you motivated them to achieve business objectives.
How to prepare for a job interview at Sirius - Business Travel Recruitment Experts
✨Showcase Your Strategic Thinking
As a Director of Business Process Improvement, you'll need to demonstrate your ability to think strategically. Prepare examples of how you've successfully developed and executed strategic plans in previous roles, particularly in customer service or call-centre environments.
✨Highlight Leadership Experience
This role requires strong leadership skills, so be ready to discuss your experience managing multi-disciplinary teams. Share specific instances where you motivated and empowered your team to achieve business growth and improve customer service.
✨Demonstrate Financial Acumen
Since financial management is crucial for this position, come prepared to discuss your experience with P&L responsibilities and budgeting. Be ready to explain how you've used financial data to drive decisions and improve operational efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making abilities. Think about challenges you've faced in fast-paced environments and how you adapted to meet client needs while ensuring high-performance outcomes.
