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- Tasks: Join our team as an Income Assistant, managing tenant accounts and processing rental income.
- Company: Populo Living Group is transforming Newham with innovative housing solutions and a commitment to community.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in housing and community development.
- Qualifications: Strong numerical skills and attention to detail; experience in income recovery is a plus.
- Other info: This is a full-time, office-based role in Stratford, London.
The predicted salary is between 24000 - 30000 £ per year.
Location: On-site at Stratford, London
Reporting to: Housing Service Manager
Contract Type: Full-time
Salary: £28,000-30,000 p.a.
About us
We’re growing fast – as Newham’s housing delivery company Populo Living Group has built just under 1,000 homes and has a pipeline of several thousand more to come. We manage over 500 private homes, in addition to over 250 affordable homes via Populo Homes, our registered provider subsidiary. Our developments range in size from small infill to large scale sites, including the reimagining of the Carpenters Estate in Stratford, one of the most exciting regeneration projects in the UK. We are committed to building more and better homes for the residents of Newham, including high proportions of affordable homes.
Job Summary:
We are seeking reliable and detail-oriented Income Assistant to join our office-based Housing management team. This role is essential in supporting the financial operations of the business, with a focus on accurately processing rental income, service charges, and other receivables. The successful candidate will have strong administrative skills, excellent attention to detail, and a commitment to providing high-quality financial support.
Key Responsibilities:
- Provide administrative support to the Housing services team and income officer.
- Handle rent account enquiries and take appropriate arrears recovery action.
- Manage tenant accounts and follow up on outstanding arrears in collaboration with the housing services team and income officer.
- Assist with reconciling tenant accounts, identifying discrepancies, and resolving income-related queries.
- Stay up to date with current benefits and signposting information.
- Maintain up-to-date and accurate records of all income transactions.
- Provide administrative support, including filing, scanning, and data entry tasks.
- Liaise with internal departments to ensure coordinated and efficient financial operations.
- Liaise with Housing benefit and DWP for claim information.
Qualifications:
- Previous experience in income recovery is preferred.
- Strong numerical and administrative skills with high attention to detail.
- Proficiency in Microsoft Office, particularly Excel; familiarity with property management or accounting software is a plus.
- Excellent communication skills and a professional, customer-focused approach.
- Ability to work independently and manage time effectively in an office environment.
Desirable Skills:
- Experience with housing benefit processes or tenant income support systems.
- Knowledge of arrears management procedures and income reconciliation practices.
- Understanding of residential or commercial property management processes.
Working Conditions:
This role is fully office-based and requires daily on-site presence. Standard office hours apply, with occasional need to adapt to workload demands.
Income Assistant employer: Populo Living
Contact Detail:
Populo Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Assistant
✨Tip Number 1
Familiarise yourself with the housing benefit processes and tenant income support systems. Understanding these will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your numerical skills and Excel proficiency. Since the role involves managing tenant accounts and reconciling income, being comfortable with data analysis will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the housing management sector. Attend local events or join online forums to connect with others in the field, which could provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for situational questions during the interview by thinking of examples where you've successfully managed financial discrepancies or handled customer queries. This will showcase your problem-solving skills and attention to detail.
We think you need these skills to ace Income Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in income recovery and administrative support. Use specific examples that demonstrate your attention to detail and numerical skills, as these are crucial for the Income Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the housing sector and your commitment to providing high-quality financial support. Mention any experience with housing benefits or tenant income support systems to strengthen your application.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, particularly Excel. If you have experience with property management or accounting software, be sure to include that as well, as it will set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Income Assistant position.
How to prepare for a job interview at Populo Living
✨Know Your Numbers
As an Income Assistant, you'll be dealing with financial data daily. Brush up on your numerical skills and be prepared to discuss how you've handled income recovery or reconciled accounts in the past.
✨Familiarise Yourself with Housing Benefits
Understanding housing benefit processes is crucial for this role. Research current benefits and be ready to explain how you would assist tenants with their claims during the interview.
✨Demonstrate Attention to Detail
This position requires a keen eye for detail. Prepare examples of how you've successfully managed records or identified discrepancies in previous roles to showcase your meticulous nature.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Be ready to discuss how you've effectively liaised with different departments or resolved tenant queries in a professional manner.
