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- Tasks: Enhance data accuracy and completeness in our CRM database.
- Company: Join the Chartered Insurance Institute, dedicated to professional standards and public trust.
- Benefits: Enjoy a competitive salary, 30 days leave, healthcare plan, and a modern office with perks.
- Why this job: Make a real impact on data quality while collaborating with supportive teams in a vibrant environment.
- Qualifications: Proven experience in data management and customer service; familiarity with CRM systems is a plus.
- Other info: This is a 6-month fixed-term contract with hybrid working options in London.
The predicted salary is between 25200 - 28000 £ per year.
Our mission
The overarching purpose of the Chartered Insurance Institute (‘the Institute’) is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this, the Institute builds and maintains public trust in the insurance, financial planning, and mortgage advice professions.
Our vision
Our vision is that CII and PFS professionals build a world which delivers ever greater financial resilience for individuals and societies more broadly.
Your role
As a Data Quality Officer, your mission is to enhance the accuracy and completeness of the CII's records. By addressing data gaps and replacing dummy data with up-to-date information, you will help the Institute operate more efficiently, reduce processing errors, and improve communication with members and target audiences.
You will methodically work through data records allocated from the CRM database, filling in missing information, replacing inaccurate data, and liaising with Customer Services for further member support. Throughout your work, you will have access to support from the CRM Manager, Membership Manager, Data Governance Manager, and Data Protection Officer.
You
You have proven administrative experience, particularly in data management and customer service.
You are skilled in using and maintaining databases, with knowledge of CRM systems like D365 or Salesforce.
You thrive on improving data quality and ensuring accuracy.
You enjoy methodical work and take pride in maintaining clean, validated records.
You collaborate effectively with various departments to support data integrity.
You are a confident communicator, comfortable making phone and email enquiries to gather necessary information.
You are detail-oriented and can efficiently identify and correct data discrepancies.
You value compliance and ensure all data handling aligns with GDPR and data protection regulations.
Your benefits
In addition to a market-benchmarked base salary, here are some of the benefits you can expect from CII as a valued colleague:
- 10% non-contributory pension
- 30 days annual leave + bank holidays (pro rata)
- Healthcare cash plan
- Life assurance
- Modern office space located in 20 Fenchurch Street (Walkie-Talkie) with free Sky Garden access and discounts
Next steps
If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert.
If you have any queries or require assistance, please get in touch on ukjobs@cii.co.uk and we will endeavour to come back to you as soon as possible.
Data Quality Officer employer: Chartered Insurance Institute
Contact Detail:
Chartered Insurance Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Quality Officer
✨Tip Number 1
Familiarise yourself with CRM systems like D365 or Salesforce, as these are crucial for the Data Quality Officer role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Brush up on your data protection knowledge, especially GDPR regulations. Being well-versed in compliance will not only help you in the role but also show us that you take data integrity seriously.
✨Tip Number 3
Practice your communication skills, particularly in making enquiries via phone and email. Role-playing scenarios with a friend can help you feel more confident when reaching out to gather necessary information.
✨Tip Number 4
Network with professionals in data management and customer service fields. Engaging with others in the industry can provide insights and tips that may give you an edge in your application process.
We think you need these skills to ace Data Quality Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Data Quality Officer. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise your administrative experience, particularly in data management and customer service. Provide specific examples of how you've improved data quality or managed databases in previous roles.
Showcase Your Skills: Mention your proficiency with CRM systems like D365 or Salesforce. Detail any relevant technical skills that demonstrate your ability to handle data accurately and efficiently.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are passionate about data quality and how you can contribute to the Chartered Insurance Institute's mission. Make sure to express your enthusiasm for the role and the organisation.
How to prepare for a job interview at Chartered Insurance Institute
✨Showcase Your Data Management Skills
Be prepared to discuss your experience with data management and CRM systems like D365 or Salesforce. Highlight specific examples where you've improved data quality or resolved discrepancies, as this will demonstrate your capability for the role.
✨Emphasise Attention to Detail
Since the role requires a keen eye for detail, share instances where your meticulousness has led to successful outcomes. This could include correcting data errors or ensuring compliance with data protection regulations.
✨Demonstrate Effective Communication
As a Data Quality Officer, you'll need to liaise with various departments. Prepare to discuss how you've effectively communicated with team members or customers in the past, especially when gathering information or resolving issues.
✨Understand GDPR and Data Protection
Familiarise yourself with GDPR and data protection regulations, as these are crucial for the role. Be ready to explain how you ensure compliance in your work, which will show your commitment to maintaining data integrity.
