Customer Research Manager

Customer Research Manager

Salary: £43k

North East England

Hybrid role

Grafton Recruitment is delighted to be working with a purpose-led organisation in the housing sector to appoint a Customer Research Manager. This is a fantastic opportunity to lead on insight strategy and ensure customer voices are at the heart of business decisions.

THE ROLE:

Some of your responsibilities as a Customer Research Manager:

• Design and lead a customer insight programme using a wide range of research methodologies to enhance understanding of customer needs and ensure their input shapes business strategy.
• Oversee the development and implementation of customer satisfaction measurement tools, managing relationships with research suppliers and setting robust research frameworks and analysis standards.
• Map out the full customer journey.
• Managed third-party research providers to ensure all methods are rigorous, compliant with regulations, and produce actionable insights.
• Translate complex data into compelling stories that drive action and inform strategic decision making.

THE CANDIDATE:

Successful candidate will demonstrate:

• Will have proven experience in a similar Customer research leadership role.
• A genuine interest in customer insight and a strong analytical mindset.
• Practical experience in delivering end to end quantitative research projects, including survey design and data interpretation.
• The ability to collaborate with a wide range of stakeholders including senior decision makers.
• Outstanding communication skills.
• You will be required to hold a current and valid driving licence.
• The ability to present data in a clear and impactful way.