Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line tech support and setup for 1,800 users across 30 companies.
- Company: Join a leading media company known for producing popular TV programmes worldwide.
- Benefits: Enjoy health care, pension contributions, gym discounts, and 25 days' holiday.
- Why this job: Work in a fun, diverse culture with opportunities for career growth and learning new tech.
- Qualifications: Experience with Office 365, Active Directory, and excellent customer service skills required.
- Other info: Initially on-site, with potential for remote work as you progress.
The predicted salary is between 24000 - 36000 £ per year.
My client is a world-leading independent production and distribution group that produces some of the most popular TV programmes in the world. They are looking for an IT Technician who will support 30 internal companies with approx. 1,800 users with general setup and daily 1st line support. You will operate in a fast-paced and dynamic work environment with a team of 8 Technicians, Engineers and Service Delivery and learn new tech and systems as you gain invaluable experience to grow within your career and the company.
You need to bring your personality with excellent customer service skills to take ownership of any Tech support issues. You will be working for a fun organisation with a diversity-focused and dress-down culture, based in their Childwall offices in Liverpool. This is an on-site role, with the successful candidate expected to be in the office five days a week initially. As you progress in the role, you'll have the opportunity to work from home one day a week. Once you're fully up to speed with the ecosystem and have built trust with the team, the arrangement will shift to three days in the office and two from home.
Non-negotiable requirement:
- Office 365
- Exchange Online
- Active Directory management
Key Skills and Technologies used:
- Tech support for various technologies and systems
- 1st line support by email, phone or in person
- New device setup
- Onboarding Logistics
- Maintenance
Technologies:
- Office 365
- Google Drive
- SharePoint
- Adobe suite
- Microsoft
- Active Directory
- LANs, WANs & Wireless, TCP/IP principles and VoIP
In addition to the above stimulating work environment, you will be given projects to work on and also career development opportunities to move into infrastructure/networking/cloud positions.
Benefits:
- Health care
- Pension contribution
- Discounted gym membership
- 25 Days' holiday
- Training opportunities with open access to Udemy
Apply ASAP if you would relish the opportunity to work in an exciting production environment alongside creative experts in the field.
Information Technology Technician employer: Prism Digital
Contact Detail:
Prism Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your customer service skills in conversations or networking events. Since this role requires excellent customer interaction, demonstrating your ability to handle tech support issues with a friendly approach can set you apart from other candidates.
✨Tip Number 3
Research the company culture and values of the organisation. Understanding their diversity-focused and fun work environment will help you tailor your discussions and show that you’re a good fit for their team.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the role and the team dynamics, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Information Technology Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Office 365, Active Directory, and any tech support roles you've held. Use specific examples to demonstrate your customer service skills and technical expertise.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your personality aligns with their fun and diverse culture, and explain why you are excited about the opportunity to work in a fast-paced environment.
Showcase Relevant Skills: Clearly list your technical skills related to the job description, such as experience with Windows, Mac, and various support technologies. Highlight your ability to provide 1st line support and any experience with onboarding logistics.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an IT Technician role.
How to prepare for a job interview at Prism Digital
✨Show Your Technical Skills
Be prepared to discuss your experience with Office 365, Active Directory, and other relevant technologies. Bring examples of how you've successfully resolved tech issues in the past, as this will demonstrate your capability to handle the role.
✨Emphasise Customer Service
Since the role requires excellent customer service skills, be ready to share instances where you provided outstanding support. Highlight your ability to communicate effectively and maintain a positive attitude, even under pressure.
✨Demonstrate Adaptability
The company operates in a fast-paced environment, so it's crucial to show that you can adapt quickly to new technologies and processes. Discuss any experiences where you had to learn something new on the job and how you managed that transition.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the technologies used, and potential career development opportunities. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
