Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a friendly team supporting tenants with housing administration and client engagement.
- Company: East Suffolk Council delivers essential services to over 250,000 people in East Suffolk.
- Benefits: Enjoy a fully funded Level 3 qualification, generous holidays, flexible working, and great discounts.
- Why this job: Make a real difference while gaining valuable experience and building your career in local government.
- Qualifications: No experience needed; just bring your passion and 4 GCSEs at Grades 4-9 or equivalent.
- Other info: Attend our open evenings to learn more about the apprenticeship opportunities!
The predicted salary is between 13600 - 18400 £ per year.
East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk. We have an established and successful apprenticeship scheme, which has seen over 80% of apprentices stay on beyond their apprenticeships to develop promising careers with the council. If you are looking for an exciting opportunity where you can earn money as well as gaining experience and a recognised qualification, then look no further!
A unique opportunity has arisen for an enthusiastic apprentice to join East Suffolk Council as an Administration Apprentice in our Housing Services team.
Your role consists of working as part of a small, friendly team, supporting East Suffolk Council tenants with all aspects of Housing. This role will predominantly involve general administration, handling telephone and email enquiries and processing client information on an in-house database. As the role progresses, you will be trained on how to use our income maximisation software, completion of tenancy audits and be involved in tenant engagement activities. There will also be opportunities to shadow staff on estate inspections and home visits whilst supporting particular projects such as income recovery, tenants census and engagement and satisfaction initiatives.
You will need: Excellent interpersonal skills, an aptitude for ICT and ideally 4 GCSEs at Grades 4 -9 or Grade C and above (or equivalent), including English and Maths. No previous experience is required, as full training will be provided, however a passion to be a positive and professional ambassador for the council and provide the best experience for our customers is a must.
We are pleased to announce that we will be holding two open evenings at our Melton and Lowestoft offices. This will give you the opportunity to find out more about East Suffolk Council's apprenticeship scheme, learn more about each of our available opportunities direct from the placement managers and ask any questions you have. The open evenings are taking place on the following dates:
- 13 May 2025, 5.30pm - 7pm at the East Suffolk House, Riduna Park, Station Road, Melton, Woodbridge IP12 1RT
- 21 May 2025, 5.30pm - 7pm at the Riverside Offices, 4 Canning Road, Lowestoft, NR33 0EQ
Please email hr@eastsuffolk.gov.uk to book your place at one of our open evenings.
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. Here are some of the main benefits:
- A fully funded and supported Level 3 apprenticeship qualification.
- Generous holiday entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
- Flexible working arrangements.
- Local government pension scheme.
- The opportunity to meet and work alongside other apprentices in the organisation.
- Great training and development opportunities to add to your CV.
- A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
For an informal discussion regarding this post, please contact Elizabeth Allen by calling 01502 523424 or email hr@eastsuffolk.gov.uk. If you think you could bring passion, fresh ideas and a different perspective to East Suffolk Council, we would like to hear from you!
Closing date: 16 June 2025
Interview date: Week commencing 30 June or 7 July 2025
How to apply:
- Step 1 - Read the advert and the Job Description and Person Specification.
- Step 2 - Complete the Supporting Statement template. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).
- Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
East Suffolk Council is committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.
Housing Services Apprentice employer: East Suffolk Council
Contact Detail:
East Suffolk Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Apprentice
✨Tip Number 1
Make sure to attend the open evenings at East Suffolk House or Riverside Offices. This is a fantastic opportunity to meet the team, ask questions, and show your enthusiasm for the role in person.
✨Tip Number 2
Familiarise yourself with the services provided by East Suffolk Council. Understanding their mission and values will help you demonstrate your passion for the role and how you can contribute positively to the team.
✨Tip Number 3
Network with current apprentices or employees of East Suffolk Council. They can provide valuable insights into the apprenticeship experience and may even offer tips on how to stand out during the selection process.
✨Tip Number 4
Prepare thoughtful questions to ask during the interview. This shows your genuine interest in the role and helps you learn more about the team dynamics and expectations.
We think you need these skills to ace Housing Services Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Services Apprentice position. Tailor your application to highlight how your skills and interests align with the role.
Complete the Supporting Statement: Use the provided Supporting Statement template to clearly demonstrate how you meet each criterion in the Person Specification. Be specific and provide examples from your experiences that showcase your skills and enthusiasm for the role.
Follow Application Instructions: Ensure you follow the application instructions carefully. Complete the online application form and upload your Supporting Statement as specified. Remember, CVs are not accepted, so focus on the required documents.
Proofread Your Application: Before submitting, take the time to proofread your application. Check for spelling and grammatical errors, and ensure that your statements are clear and concise. A well-presented application reflects your attention to detail.
How to prepare for a job interview at East Suffolk Council
✨Research the Council
Before your interview, take some time to learn about East Suffolk Council and its services. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Show Enthusiasm for the Role
Express your passion for working in housing services and helping the community. Share any relevant experiences or interests that demonstrate your commitment to making a positive impact.
✨Prepare for Common Questions
Think about potential questions related to administration, customer service, and teamwork. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the apprenticeship programme, team dynamics, or future opportunities within the council. This shows your genuine interest in the position and the organisation.
