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- Tasks: Be the friendly face of our hotel, assisting guests and ensuring a smooth experience.
- Company: Join Cycas Hospitality, a top-rated company known for its vibrant team culture and guest-focused service.
- Benefits: Enjoy competitive pay, exclusive hotel discounts, free healthcare, and continuous training opportunities.
- Why this job: This role offers a chance to shine in hospitality while making guests feel at home.
- Qualifications: Excellent customer service skills and previous hospitality experience are essential.
- Other info: Work 40 hours a week in a supportive environment that values teamwork and smiles.
The predicted salary is between 24000 - 36000 £ per year.
At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Staybridge Suites ensure every space features a sense of community, comfort and convenience. With a brand ethos of From Home-to-Home, guests feel like they are at home while on the road. Staybridge Suites operate with fewer colleagues than some of the other IHG brands, so staff need to be naturals when it comes to multi-tasking. Here, you need to be friendly, smart, welcoming and professional – focused on getting the basics right, each and every time.
If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.
YOUR CORE PURPOSE WILL BE:
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises.
- To have a full working knowledge of the reward programme and its benefits – taking every opportunity to enrol new members.
- Ensure that all charges are correctly posted to the guests bills following the standard procedures.
- Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
- Ensure all messages received for guests are passed on accurately and as quickly as possible.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- Deliver a guest experience that is unique and brings the brand to life.
- Anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
- Ensure IHG values are implemented in hotel’s daily operations.
- To actively support other departments and take action when assistance is needed.
- Ensure that the whole of hotel operations run smoothly from the guest prospective.
- To have a full understanding of all systems and programmes.
- To display a pro-active and innovative approach to training.
- Some Duty Manager activities may be included.
WHAT YOU SHOULD BRING:
- Excellent customer service skills with the ability to understand and anticipate guest needs.
- High level of product, service and location knowledge to enhance the guest experience.
- Demonstrate a service attitude that exceeds expectations.
- Candidates with a strong Front office background are preferred.
- A good working knowledge of systems is desired.
- Previous work experience in hospitality is essential.
- Strong people skills with great Teamwork.
WHAT WE OFFER:
- Great team spirit according to our slogan ‘It’s not over until we get a smile’.
- 40 hours/week.
- EXCELLENT COMPANY BENEFITS:
- Competitive salary and package.
- Exclusive employee discounted rate to IHG and Cycas hotels.
- Continuous paid training and development opportunities.
- Free healthcare plan.
Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period.
All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
Receptionist/Guest Service Representative employer: Cycas Hospitality
Contact Detail:
Cycas Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Guest Service Representative
✨Tip Number 1
Familiarise yourself with the Staybridge Suites brand ethos, especially their focus on creating a home-like atmosphere for guests. This understanding will help you convey genuine enthusiasm during your interactions with the hiring team.
✨Tip Number 2
Highlight your customer service experience in hospitality during any informal discussions or interviews. Be ready to share specific examples of how you've gone above and beyond to meet guest needs, as this aligns perfectly with their core values.
✨Tip Number 3
Demonstrate your multi-tasking abilities by preparing scenarios where you've successfully managed multiple responsibilities at once. This is crucial for a role that requires handling various tasks efficiently while maintaining a friendly demeanour.
✨Tip Number 4
Engage with current employees or read reviews about the work culture at Cycas Hospitality. Understanding their team spirit and values will allow you to tailor your approach and show that you're a great fit for their dynamic environment.
We think you need these skills to ace Receptionist/Guest Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Receptionist/Guest Service Representative position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling CV: Your CV should be clear, concise, and tailored to the hospitality industry. Emphasise your customer service skills, previous experience in front office roles, and any relevant training or certifications that demonstrate your capability to excel in this role.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific aspects of Cycas Hospitality and Staybridge Suites that resonate with you, and explain how you can contribute to their mission of providing exceptional guest experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Cycas Hospitality
✨Show Your Customer Service Skills
As a Receptionist/Guest Service Representative, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for guests in previous roles, demonstrating your understanding of their needs.
✨Know the Hotel Inside Out
Familiarise yourself with Staybridge Suites' facilities, services, and any special promotions before the interview. This knowledge will not only impress your interviewers but also show your enthusiasm for the role and the brand.
✨Demonstrate Multi-Tasking Abilities
Given that the hotel operates with fewer colleagues, it's important to showcase your multi-tasking skills. Prepare to discuss situations where you've successfully managed multiple responsibilities at once, ensuring smooth operations.
✨Emphasise Teamwork and Collaboration
Cycas Hospitality values teamwork, so be ready to talk about your experiences working in a team environment. Highlight how you support colleagues and contribute to a positive workplace culture, aligning with the company's ethos of putting people first.
