Face to Face Fundraising Performance Coach

Job Purpose

Working Hours: 37 Hours Wednesday to Sunday. Weekend Working.

Location: You will work across the Aire & Calder Navigation and Calder & Hebble Navigation, including iconic locations such as Salterhebble and Stanley Ferry, the Wakefield Branch of the Aire & Calder Navigation, as well as a reservoir at Southfield, Goole.

The Canal & River Trust is a charity entrusted with the care of over 2000 miles of canals, rivers, docks, and reservoirs in England and Wales. These historic, natural, and cultural assets form part of the nation's strategic and local blue-green infrastructure network, linking urban and rural communities as well as habitats. Our waterways contribute to the health and well-being of local communities and economies, creating attractive and connected places to live, work, volunteer, and spend leisure time. They also play an important role in mitigating the impact of climate change and provide valuable habitats and biodiverse corridors for wildlife.

We are currently recruiting for a F2F Fundraising Performance Coach. The purpose of this role is to support the delivery of excellent fundraising results and fundraising compliance standards and specifically the delivery of performance improvements in our F2F fundraisers through coaching, training, and continuous development. The role will also involve direct fundraising where you will be expected to meet a personal target.

In this role, you will be responsible for coaching the performance of multiple teams in the region that consist of lone workers, pairs of fundraisers, to bigger teams as the income plan increases. A key accountability will include identifying training requirements and delivering on and off-field training and coaching to support growing our income. Travelling and visiting fundraisers across the network to provide support and training through coaching defines the standard day-to-day requirement for this role.

Key Accountabilities:

• Responsible for coaching the performance of multiple teams in the region that will consist of lone workers, pairs of fundraisers, to bigger teams as the income plan increases.
• Responsible for an individual fundraising target and set of KPIs that include inspiring people to become long-term monthly donors, generating income through contactless one-off donations, and acquiring newsletter prospecting sign-ups in various locations including residential door-to-door, town and city centres, private venues, and events, and more commonly on our private land, the canal, and river towpaths.
• Acting as a hands-on fundraiser who leads by example, delivering fundraising income through signing up Friends and generating contactless income whilst demonstrating the Canal & River Trust's values and behaviours.
• Generating income and being present on-site to visit fundraising teams, fundraise with them, cover sickness absence, coach performance, provide training & development of fundraisers, reinforce our culture of health & safety, embed compliance standards.
• Provide phone coaching and in-person coaching of fundraisers to support meeting their targets and KPIs and, in individual cases, working with fundraisers to improve their results from their current level of performance to the required standard by equipping them with the technical and psychological training to work to their very best.
• Identify training requirements and deliver on and off-field training and coaching to grow income.
• Maintain the highest standards of professionalism, integrity, work ethic, and follow the Trust's code of conduct, consistently embodying the core values of Excellence, Caring, Open, Local, and Inclusive.
• Undertake mystery shopping, observations, and internal quality control auditing of values, behaviour, and fundraising techniques.
• Support and deputise for the Regional F2F Fundraising Manager by providing cover when they are on leave to support the regional strategy of inspiring new supporters and generating income through contactless giving to the F2F Fundraising programme. This includes taking responsibility for the regional fundraising targets and KPIs.
• Work with our partner recruitment agency to arrange interviews, send out communications to candidates, and sit on the interview panel with the aim of recruiting and onboarding new F2F fundraisers into the F2F programme.
• Support the delivery of performance incentives and setting up/editing teams on Evergiving and the rota.
• Provide daily reports on observations, actions taken, areas of success, results for the day, and areas of training and development identified.
• Process all sensitive and data-protected information obtained by donors as confidential and in a safe and secure manner in line with the Trust's GDPR and Security Procedures.
• Carry out Daily Compliance training, Charity conversation, case for support and storytelling practice, and Health and Safety training sessions as directed by the Regional F2F Fundraising Manager.
• Manage feedback and complaints professionally, following the complaints process and communicating details to the Regional F2F Fundraising Manager for timely resolution.

Knowledge, Experience & Skills:

• Driver's License is essential (requirement for Business insurance).
• Performance management and coaching qualifications are desirable.
• Knowledge and experience of working within the CIOF, Fundraiser regulator code of practice.
• Significant experience of working in face-to-face fundraising industry.
• Track record of successful individual fundraising and team leading, meeting performance targets and KPIs.
• Experience of increasing income through performance coaching of fundraisers.
• Experience of interviewing and recruiting fundraisers.
• Experience of training and developing fundraisers.
• Experience of mystery shopping and leading on delivering performance incentives.
• Ability to work to self-managed targets.
• Ability to be adaptable and flexible to support a geographical region of the network.
• Quick and agile approach to reacting to problems or challenges.
• Confidence to approach the public, storytelling, and making an ask for funding.
• Ability to use IT systems, such as an iPad and contactless devices proficiently.
• Good writing and IT skills to support the analysis of performance management.

This job involves regulated activity with children and adults at risk as defined by the Protection of Freedoms Act 2012. Therefore, a Criminal Record check will be undertaken prior to employment. A criminal record is not necessarily a bar to employment. HR will advise on a case-by-case basis.

We reserve the right to close this vacancy early if sufficient suitable applications are received. Interested candidates are encouraged to apply early.

What We Offer

• Salary: £32,000. Benefits include a contributory DC Pension scheme, holiday entitlement, and other employee benefits, including salary sacrifice options.
• 25 days paid holiday plus Bank Holidays, increasing to 27 days after 3 years.
• Home working status with ‘hub’ facilities if needed.
• Annual £200 personal learning & growth award.
• Free access to counselling services.
• Additional employee benefits such as store discounts, holiday discounts, and holiday purchase scheme.

We are committed to diversity and inclusion and welcome applicants from all backgrounds.