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- Tasks: Lead and enhance our People Team Shared Services function to improve service delivery.
- Company: Join Stonewater, a leading housing provider focused on building inclusive communities.
- Benefits: Enjoy a supportive work environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact in a dynamic team dedicated to transforming lives and communities.
- Qualifications: Experience in managing shared services and knowledge of HRIS and payroll legislation required.
- Other info: Assessment day on January 29th at our Reading office—apply now!
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to drive innovation in a high-impact, people-centred role? Do you thrive on building efficient, collaborative processes that empower teams to deliver outstanding service? If so, we want you to join us as a Shared Service Manager at Stonewater, where your expertise will shape the future of our Shared Services function and make a real difference.
At Stonewater, we’re more than just a housing provider. We’re a people-focused organization committed to building thriving, inclusive communities. We’re not just about numbers; we’re about transforming lives and creating a lasting impact. If you’re looking to be a part of something bigger, this is your chance! Are you ready to be part of a dynamic team of over 900 talented colleagues who are passionate, ambitious, and driven by a desire to make a difference?
About the Role:
As our Shared Service Manager, you will lead and support the strategic direction of our People Team Shared Services function. Reporting directly to the Assistant Director of People, you’ll develop and implement strategies that improve service delivery, enhance our customer experience, and foster a responsive, efficient environment. You’ll need to be proactive in driving systems to maximum capacity and enable colleagues to self-serve. From process optimisation to stakeholder engagement, you’ll shape a Shared Services function that enables us to better meet our organizational objectives.
Key Responsibilities:
- Manage and develop the People Shared Services function, predicting and resourcing for demand by analysing trends, data and workload to identify areas of improvement.
- Serve as the link between stakeholders, the people team and the wider business, promoting employee self-serve tools, reducing complexity and providing practical solutions to complex enquiries.
- Lead, develop and support a cross functional team of People Advisors, and People Co-ordinators to ensure high level of colleague engagement.
- Develop Service Level Agreements which is communicated clearly with Strategic Business Partners, Centres of Excellence, Resourcing Manager, and the wider business to resolve queries and ensure timely communication.
- Maintain and apply knowledge of current legislation, payroll practices and current regulation requirements, such as gender & ethnicity pay gap reporting, actions from equal pay audits, meeting deadlines for PSA, PAYE, P11D’s, Auto enrolment etc.
- Collaborate with the AD People and AD Organisational Capability to ensure that Shared Services related contracts are renewed in a timely, cost effective and efficient way. Reporting on service performance, identifying trends and areas for enhancement. benefits suppliers.
What We’re Looking For:
- Proven experience in leading or managing a shared services centre.
- Full or part CIPP qualification or equivalent experience.
- Knowledge of employment and payroll legislation including regulatory and statutory compliance and payroll costing.
- Exceptional communication and relationship-building skills, with the ability to engage stakeholders across all levels.
- In depth knowledge and understanding of HRIS and other HR technology platforms, with experience in technology-driven process improvements including configuration and reporting.
- Experience of managing reward and benefits programmes within a complex business with multiple terms and conditions. Liaising with key stakeholders, manager and colleagues at all levels throughout the organisation including preparation of data analysis and reports to Executive Directors.
- Performance managing direct reports and coaching, mentoring and supporting development within the People Services Team.
Assessment day to be held on Wednesday 29th January at our Reading office.
Why Stonewater?
Stonewater is one of the UK’s leading housing providers, managing around 40,000 homes and supporting 93,000 customers. We’re building a brighter future, with an ambitious house-building programme and a commitment to transforming the housing market.
We believe in creating a supportive, inclusive work environment. We’re proud to be a Disability Confident Employer and are working towards becoming a Disability Confident Leader. We’ve also achieved advanced recognition for our commitment to diversity and inclusion and are working towards being fully Menopause Friendly accredited.
Don’t miss out—apply now and be part of a company where your work truly matters. Stonewater reserves the right to close applications early if we find exceptional candidates, so act fast!
If you\’re passionate about shaping the future of housing, championing inclusion, and creating inspiring workplaces, Stonewater is the place for you. Bring your strategic mindset, your commitment to people, and your drive to lead—and apply today!
Are you ready to #DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Stonewater | Shared Service Manager (HR & Payroll) employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stonewater | Shared Service Manager (HR & Payroll)
✨Tip Number 1
Familiarize yourself with the latest trends in HR technology and shared services. Being knowledgeable about current tools and platforms will not only help you in the interview but also demonstrate your proactive approach to process optimization.
✨Tip Number 2
Prepare to discuss specific examples of how you've improved service delivery in previous roles. Highlighting your experience in managing teams and enhancing customer experiences will show that you're ready to take on the responsibilities of the Shared Service Manager.
✨Tip Number 3
Engage with current employees or alumni from Stonewater to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the assessment day.
✨Tip Number 4
Be prepared to discuss your understanding of employment legislation and payroll practices. Given the importance of compliance in this role, demonstrating your knowledge in these areas will set you apart as a strong candidate.
We think you need these skills to ace Stonewater | Shared Service Manager (HR & Payroll)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Shared Service Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect the specific skills and experiences that are relevant to the role. Emphasize your leadership experience in shared services, knowledge of HRIS, and any relevant qualifications like CIPP.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people-centered roles and your commitment to building efficient processes. Use specific examples from your past work to demonstrate how you can contribute to Stonewater's mission.
Highlight Your Communication Skills: Since exceptional communication is crucial for this role, make sure to provide examples of how you've successfully engaged stakeholders at all levels in your previous positions. This will show that you can effectively bridge gaps between teams.
How to prepare for a job interview at Stonewater
✨Show Your People-Centric Approach
Emphasize your commitment to building inclusive communities and how your previous experiences align with Stonewater's mission. Share specific examples of how you've empowered teams and improved service delivery in past roles.
✨Demonstrate Strategic Thinking
Prepare to discuss your experience in developing and implementing strategies that enhance customer experience and operational efficiency. Be ready to provide insights on how you would approach the role of Shared Service Manager and drive innovation.
✨Highlight Your Communication Skills
Since the role involves engaging with stakeholders at all levels, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully built relationships and resolved complex inquiries in previous positions.
✨Be Ready for Data-Driven Discussions
Familiarize yourself with key metrics and trends relevant to shared services and HR functions. Be prepared to discuss how you have used data analysis to predict demand and identify areas for improvement in your past roles.
