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- Tasks: Manage client relationships and drive revenue growth through strategic insights and support.
- Company: Global-e is a leading platform for cross-border e-commerce, partnering with top global brands.
- Benefits: Enjoy a hybrid work model with 3 days in the office and 2 days remote.
- Why this job: Join a diverse team and make an impact in the fast-paced e-commerce industry.
- Qualifications: 1+ years in Account Management or Customer Success, preferably in B2B software or SaaS.
- Other info: Flexibility required for global clients; no visa sponsorship available.
The predicted salary is between 36000 - 60000 £ per year.
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth.
Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace, Iconic, and more.
We are looking for a Mid-Market Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK.
The Mid-Market Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives, and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends, liaising between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients\’ needs.
This is a hybrid position with 3 days in the office and 2 days remote.
Responsibilities:
- Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and smooth process.
- Develop a trusted advisor relationship with key accounts, mainly with C-level executives.
- Generate revenue through up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities in addition to red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
- Support clients’ strategic, marketing, and operational decisions based on internal knowledge, data analysis, and best practices.
- Build and maintain strong and long-lasting client relationships.
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Mid-Market Customer Success Manager employer: Global-E
Contact Detail:
Global-E Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mid-Market Customer Success Manager
✨Tip Number 1
Familiarise yourself with Global-e's platform and the specific needs of mid-market clients. Understanding their pain points and how Global-e addresses them will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Global-e on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Mid-Market Customer Success Manager role.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and driving revenue growth. Be ready to share specific examples of how you've successfully upsold or cross-sold in previous roles.
✨Tip Number 4
Stay updated on industry trends in e-commerce and customer success management. Being knowledgeable about market dynamics will allow you to demonstrate your strategic thinking and ability to provide insights to clients.
We think you need these skills to ace Mid-Market Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management or Customer Success roles. Emphasise any B2B experience, particularly in software, logistics, or SaaS companies, as this is preferred by Global-e.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to build long-term client relationships and drive revenue through up-selling and cross-selling. Use specific examples from your past experiences to demonstrate your skills.
Highlight Analytical Skills: Since the role requires strong analytical skills, ensure you mention any experience you have with data analysis and presenting insights. Provide examples of how you've used data to support client decisions in previous roles.
Showcase Communication Skills: Given the importance of communication in this role, highlight your verbal and written English skills. Mention any experience you have communicating with C-level executives and how you effectively influenced their decisions.
How to prepare for a job interview at Global-E
✨Research Global-e Thoroughly
Before your interview, make sure to dive deep into Global-e's business model, their key clients, and recent news. Understanding their platform and how they enable cross-border e-commerce will help you demonstrate your genuine interest in the role.
✨Prepare for Client Relationship Scenarios
As a Mid-Market Customer Success Manager, you'll need to showcase your ability to build relationships with clients, especially C-level executives. Prepare examples from your past experiences where you've successfully managed client relationships and driven revenue growth.
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, be ready to discuss how you've used data to inform decisions or strategies in previous roles. Bring specific examples of how you've prepared performance reports or analysed KPIs to support client success.
✨Demonstrate Flexibility and Adaptability
Given the global nature of Global-e's operations, highlight your ability to work flexibly and adapt to different time zones or client needs. Share instances where you've successfully navigated challenges in a hybrid work environment.
