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For Companies At a Glance
- Tasks: Deliver engaging training sessions and support skill development for Tesla's service teams.
- Company: Join Tesla, a leader in sustainable energy and innovation, transforming the automotive industry.
- Benefits: Enjoy flexible work options, travel opportunities, and a dynamic work environment.
- Why this job: Be part of a mission-driven company that values customer experience and continuous improvement.
- Qualifications: Experience in customer service or training, with strong communication and coaching skills required.
- Other info: Must be tech-savvy and willing to travel frequently; diversity and inclusion are core values.
The predicted salary is between 36000 - 60000 £ per year.
The Non Technical Trainer position requires someone with exceptional ability to deliver learning solutions within their region. The Tesla Technical Trainer will take responsibility for ensuring their Service region is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner.
What You’ll Do
- Facilitate New Hire and Continuous instructor-led and virtual non-technical training to ensure a problem-solving and customer-centric mindset is applied and effectively utilized across Tesla.
- Maintain expert knowledge of the most current customer service methods, requirements, product knowledge, systems, methods, techniques, and best practices.
- Support the Content Development team with reviewing training material, as needed.
- Partner with Managers and Coaches to identify and train for skill gap development of employees.
- Serve, coach and mentor a network of Service Coaches within market to enhance core capabilities and ensure continuous process improvement.
- Maintain close relationships with partner teams and stakeholders such as Service Training EMEA, Field Technical Operations, Talent & Development.
- Share best practices with Non Technical Training peers.
What You’ll Bring
- Automotive, customer service, or learning & development education or equivalent in experience and evidence of exceptional ability.
- Extensive customer service expertise with coaching and training experience.
- Strong facilitation, coaching, stakeholder management and interpersonal communication skills required.
- Excellent verbal and written communication skills, and demonstrated confidence and professionalism in working in a customer-facing role.
- Proactive, flexible, confident, professional, and self-directed in a fast-paced environment.
- Ability to travel at least 60% of the time, with a valid Driver’s License and a valid passport.
- Tech savvy – able to expertly use a full suite of office and learning technologies.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.
Non Technical Trainer employer: Tesla, Inc.
Contact Detail:
Tesla, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non Technical Trainer
✨Tip Number 1
Familiarise yourself with Tesla's customer service philosophy and training methodologies. Understanding their approach will help you align your training style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former Tesla employees, especially those in training roles. They can provide insights into the company culture and what specific skills or experiences are valued, which can give you an edge during interviews.
✨Tip Number 3
Prepare to discuss your experience with coaching and mentoring in detail. Be ready to share specific examples of how you've developed others' skills, as this is crucial for the Non Technical Trainer role.
✨Tip Number 4
Showcase your tech-savviness by being familiar with various learning technologies and tools. Highlight any experience you have with virtual training platforms, as this will demonstrate your ability to adapt to Tesla's training environment.
We think you need these skills to ace Non Technical Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, training, and facilitation. Use specific examples that demonstrate your ability to deliver learning solutions and your expertise in the automotive sector.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and development. Mention how your skills align with Tesla's mission to enhance the ownership experience and provide examples of your coaching and mentoring successes.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application is free from errors and clearly articulates your thoughts. Consider including a brief example of a successful training session you facilitated.
Highlight Tech Savviness: Mention your proficiency with office and learning technologies in your application. Provide examples of how you've used these tools to enhance training or improve processes in previous roles.
How to prepare for a job interview at Tesla, Inc.
✨Showcase Your Training Skills
Prepare to demonstrate your training abilities during the interview. You might be asked to conduct a mock training session, so think about how you can effectively engage your audience and convey information clearly.
✨Highlight Customer Service Experience
Since the role focuses on customer-centric training, be ready to share specific examples of your customer service experience. Discuss how you've handled challenging situations and what strategies you used to ensure customer satisfaction.
✨Familiarise Yourself with Tesla's Values
Research Tesla's mission and values thoroughly. Understanding their commitment to innovation and customer experience will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions for Your Interviewers
Have insightful questions ready for your interviewers. This shows your interest in the role and helps you gauge if the company culture and expectations align with your career goals.
