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For Companies At a Glance
- Tasks: Support clients, manage ticketing, and engage in technical projects.
- Company: Join a leading organisation known for its excellence in IT support.
- Benefits: Enjoy comprehensive training, development opportunities, and a supportive team environment.
- Why this job: Perfect for tech enthusiasts eager to learn and grow in a dynamic setting.
- Qualifications: Strong IT support experience, excellent communication skills, and a passion for problem-solving.
- Other info: This role requires on-site work five days a week.
The predicted salary is between 30000 - 42000 £ per year.
A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:
- Strong experience in IT support.
- Professional, friendly approach with the ability to perform well under pressure.
- Punctual, good attention to detail.
- Excellent written and verbal communication skills.
- Good troubleshooting/problem solving skills.
- Enthusiastic to learn and develop skills.
- Network & Firewall knowledge and troubleshooting.
- Windows server administration.
- Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.
Duties are as follows:
- Supporting clients and ensuring ticketing process is followed and clients kept informed.
- Diagnostics of support cases with the help and support of the rest of the team.
- Proactive maintenance of client networks using our proactive support tools.
- Managing new workstation builds and user setups.
- Engaging in technical projects, meeting clients and delivering onsite time with the team.
- Working with the team to implement policy and procedure.
- Helping train and develop junior team members.
Excellent benefits package including comprehensive training and development! Please note, this is on site 5 days per week.
IT/Desktop Support Analyst x 2/3 - New (REFBJ23) employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT/Desktop Support Analyst x 2/3 - New (REFBJ23)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure and AWS. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Practice your troubleshooting skills by working on common IT issues at home or through online labs. Being able to demonstrate your problem-solving abilities during the interview will show that you're proactive and capable.
✨Tip Number 3
Prepare to discuss your previous experiences in IT support, focusing on how you handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Network with current employees or professionals in the field through platforms like LinkedIn. Engaging with them can provide insights into the company culture and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace IT/Desktop Support Analyst x 2/3 - New (REFBJ23)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in troubleshooting and problem-solving. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your professional, friendly approach and ability to work under pressure. Mention specific examples of how you've successfully supported clients in the past.
Highlight Technical Skills: Clearly outline your knowledge of network and firewall troubleshooting, Windows server administration, and any experience with virtualisation software or cloud services like Azure or AWS. This will set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Make sure to highlight your experience with IT support, especially in areas like Windows server administration and troubleshooting. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Demonstrate Communication Skills
Since excellent written and verbal communication skills are crucial for this role, practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate with clients and team members.
✨Emphasise Teamwork and Collaboration
The role involves working closely with a team, so be ready to share experiences where you've successfully collaborated with others. Highlight any instances where you helped train or support junior team members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to troubleshoot a hypothetical issue. Think through your approach and how you would engage with clients during the process.
