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- Tasks: Supervise daily café operations, ensuring exceptional service and guest satisfaction.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, tips, discounts, 29 days holiday, and career development opportunities.
- Why this job: Join a supportive team focused on creating memorable guest experiences in a luxury setting.
- Qualifications: Previous food & beverage experience and GCSEs in English and Maths are required.
- Other info: Flexible hours with opportunities to work across different areas of the hotel.
The predicted salary is between 20400 - 29600 £ per year.
Location: Bangor Road. Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person, who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Café Supervisor at the exclusive Spa at Culloden.
Under the leadership of our friendly team, you will oversee the day-to-day running of our café outlet within the Spa, providing our guests with an exceptional standard of service. You will also have the opportunity to support the development of the Food & Beverage offering, and work with the Spa Manager, the Restaurant Manager within the Hotel, and our experienced kitchen team, to maximise opportunities for growth. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate will have worked in a busy Food & Beverage environment and be able to work independently to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours will vary to cover breakfast, lunch, and afternoon tea. Whilst you will primarily be working in the Food & Beverage outlet within the Spa, you will also have the opportunity to support other areas across the Culloden Estate.
Hastings Hotels offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.
To be responsible for the Food & Beverage service within the Spa at Culloden for the greatest enjoyment of our guests and maximum profit contribution to the business.
- To take responsibility for the effective supervision of the food and beverage outlet, ensuring an efficient operation and delivery of Hastings product and service standards.
- To support the Spa/Hotel Management Team in developing the Food & Beverage offering in the Spa, and help to bring new ideas to life for our guests.
- To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
- To ensure company policies relating to cash handling, stock control, and stock ordering are implemented and monitored.
- To ensure all food and beverage employees work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
- To ensure you are knowledgeable about the facilities and services within the Spa/Hotel and are proactive in the sale of these to guests.
- To ensure you assist guests with any reasonable request for Spa/Hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution.
- To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
- To ensure the security of food, beverage, and storage areas is maintained at all times.
- To ensure the food and beverage areas, fixtures and equipment are properly maintained and presented to Hastings standards.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
- To ensure compliance with all matters relating to licensing laws, Customs and Excise Regulations, and all other relevant legislation.
- Any other duties as required by Management.
We would love you to have similar previous experience in a quality establishment.
Skills Needed: Hospitality
Desired Criteria:
- Educated to GCSE standard or the equivalent with grades A-C in English and Mathematics.
- Previous food & beverage experience in a high-quality establishment.
- A level 2 award in food safety and hygiene.
Required Criteria:
- Right to Work in the United Kingdom.
- Must have previous food and beverage experience.
- Must have excellent attention to detail.
- A smart, professional appearance.
- Excellent Communication skills.
- Be able to work independently and perform well under pressure.
Closing Date: Sunday 29th June, 2025.
Contract Type: full-time.
Salary: £25,480.00 Yearly.
Seniority level: Not Applicable.
Employment type: Full-time.
Job function: Other.
Industries: Hospitality.
Cafe Supervisor employer: Hastings Hotels, Northern Ireland
Contact Detail:
Hastings Hotels, Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Supervisor
✨Tip Number 1
Familiarise yourself with Hastings Hotels' values and culture. They emphasise quality service and teamwork, so be prepared to discuss how your personal values align with theirs during any interactions.
✨Tip Number 2
Network with current or former employees of Hastings Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Cafe Supervisor role.
✨Tip Number 3
Prepare to showcase your experience in high-pressure food and beverage environments. Think of specific examples where you've successfully managed a busy service or resolved guest complaints, as these will demonstrate your capability for the role.
✨Tip Number 4
Research the Spa at Culloden specifically. Understanding their menu offerings and guest services will allow you to speak knowledgeably about how you can contribute to enhancing the guest experience in your interview.
We think you need these skills to ace Cafe Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage sector, especially in high-quality establishments. Emphasise any supervisory roles or responsibilities you've had, as well as your ability to work independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Mention specific examples of how you've delivered 5-star service in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as attention to detail, communication skills, and the ability to work under pressure. Use concrete examples to demonstrate these skills.
Research Hastings Hotels: Familiarise yourself with Hastings Hotels' values and culture. Mention in your application how your personal values align with theirs, particularly regarding teamwork and creating memorable experiences for guests.
How to prepare for a job interview at Hastings Hotels, Northern Ireland
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your previous roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Cafe Supervisor, you'll be overseeing a team. Highlight any past experiences where you've successfully led a team or managed a busy environment, showcasing your ability to motivate and support others.
✨Know the Menu and Offerings
Familiarise yourself with the food and beverage offerings at Hastings Hotels. Being knowledgeable about the menu will not only impress your interviewers but also show your commitment to the role and the establishment.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as guest complaints or staff conflicts. Think of examples from your experience that demonstrate your problem-solving skills and ability to maintain a positive atmosphere.
