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For Companies At a Glance
- Tasks: Engage with visitors, ensuring safety and delivering top-notch customer service.
- Company: Join ABM, a global leader in integrated facility services dedicated to sustainability.
- Benefits: Enjoy flexible shifts, mental health support, and exclusive discounts through our employee app.
- Why this job: Be the face of security in a vibrant shopping centre while making a positive impact.
- Qualifications: No prior experience needed, just a can-do attitude and excellent communication skills.
- Other info: SIA licence required; must be available for additional shifts if needed.
LOCATION: Bracknell/ The Lexicon
SHIFT WORK: 4 ON 3 OFF, 24 hours per week
PAY RATE: £12.85 per hour
OVERVIEW OF JOB DESCRIPTION
The SO will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The SO is the public face of the Security Team and should always act with professionalism. A can-do attitude is essential in this highly influential role.
Main Duties & Responsibilities:
- To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive.
- Be professional, pleasant, friendly, courteous, and helpful at all times whilst carrying out duties to the highest standard.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively offering assistance wherever opportunities arise.
- To ensure that the site is a safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedures.
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
- To record/log all non-conformances and emergencies with the appropriate control room operatives.
- To deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed at all times.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with site/company policies.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.
- To liaise closely with statutory authorities, dealing with incidents and the provision of information.
- Ensure radio procedures are adhered to at all times.
- Ensure all events/incidents are recorded in the SO notebook correctly and notebook policies are adhered to at all times.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
- Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave.
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team.
- Support the Manager in conducting regular audits as required.
Person Specification:
- TEAM: One team approach.
- ACCOUNTABILITY: Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- CONFIDENCE: Aim high and achieve.
- HONESTY: In all things and respect to all people.
- SITE BASED VALUES: Always treat everyone with dignity and respect in a professional and courteous manner.
- Always listen intently to our customers and always clarify what they need or want from us.
- Always strive to anticipate our clients’ needs and act quickly to meet them – always try to seek out straightforward, intelligent solutions and effective ways to implement them.
- Always do what you say you will do – whatever the job, always see it through.
- Always aim to go the extra mile – try to give our clients more than they were expecting.
- Always communicate honestly and openly with our customers and make sure that we are delivering what they want. Never hide bad news.
ESSENTIAL SKILLS:
- Excellent organisational skills with the ability to balance competing priorities and workloads.
- Excellent written and verbal communication skills.
- Ability to work unsupervised and take responsibility.
- Ability to remain calm under pressure.
- Adaptable and flexible in approach to work required.
- Willingness and ability to work as a member of a team.
- Report writing/Presentation skills.
- Excellent observational skills.
- SIA LICENCE.
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers.
- Life: Search for resources and tools on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support in a crisis.
For more information about ABM’s benefits, visit our careers page.
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Traffic Marshall employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Traffic Marshall
✨Tip Number 1
Familiarise yourself with the shopping centre layout and its key areas. Knowing where to find help points, emergency exits, and high-traffic zones will not only boost your confidence but also demonstrate your proactive approach during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This role requires a friendly and professional demeanour, so be ready to discuss how you can contribute to a positive visitor experience.
✨Tip Number 3
Research common security protocols and customer service standards in similar environments. Being knowledgeable about these practices will help you stand out as a candidate who is serious about maintaining safety and providing excellent service.
✨Tip Number 4
Demonstrate your teamwork abilities by discussing past experiences where collaboration was key to success. The job requires working closely with various teams, so highlighting your ability to work well with others will be beneficial.
We think you need these skills to ace Traffic Marshall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Traffic Marshall role. Emphasise your customer service abilities, organisational skills, and any previous security or safety experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific duties from the job description, such as your ability to maintain a safe environment and provide excellent customer service.
Highlight Relevant Skills: In your application, focus on essential skills mentioned in the job description, like communication, adaptability, and observational skills. Provide examples of how you've demonstrated these in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ABM
✨Show Your Customer Service Skills
As a Traffic Marshall, you'll be the face of the security team. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've helped customers or resolved issues in the past.
✨Demonstrate Professionalism
Professionalism is key in this role. Dress appropriately for the interview and maintain a positive attitude. Be polite and courteous to everyone you meet, as this reflects the standards expected on the job.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle emergencies or difficult situations. Think of scenarios where you had to remain calm under pressure and how you managed those situations effectively.
✨Understand the Role's Responsibilities
Familiarise yourself with the job description and responsibilities. Be ready to discuss how your skills align with the duties listed, such as conducting patrols, managing incidents, and ensuring safety for all visitors.
