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For Companies At a Glance
- Tasks: Provide first and second line ICT helpdesk support and troubleshoot hardware/software issues.
- Company: Join St Helens College, a vibrant institution dedicated to education and community.
- Benefits: Enjoy generous holidays, free parking, discounts, and a supportive work environment.
- Why this job: Be part of a positive team culture with opportunities for career growth and development.
- Qualifications: NVQ Level 2 IT qualification or equivalent, plus GCSEs in English and Maths.
- Other info: This role requires an enhanced DBS check and does not offer sponsorship for migrant workers.
The predicted salary is between 20400 - 21700 £ per year.
We are seeking to appoint a dynamic and self-motivated individual to the post of ICT Technician. The successful candidate must have a keen interest in providing first and second line ICT helpdesk support, assisting with hardware/software problems and technical support functions for Local Area Networks and Wide Area Networks.
The Successful Candidate Must Have:
- NVQ Level 2 IT qualification (or equivalent) or working towards.
- GCSE grades A-C in English and Math.
- A proactive approach to providing a high degree of customer service for all support queries in a positive manner whilst adhering to all service management principles/Service Level Agreements.
- Recent experience of working within an IT and customer service environment.
What can we offer you?
- Positive and enjoyable working environment.
- Working 36 hours a week.
- Generous holiday entitlement plus Bank Holidays (pro-rated).
- Contributory pension scheme with an excellent employer contribution.
- Death in Service benefits.
- Free on-site parking.
- Discounted Starbucks and all other catering outlets on sites.
- Employee Assistance Programme.
- Discount Scheme.
- Well-being events and access to a well-being portal.
- CPD Opportunities for career development within the team and wider college.
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible. St Helens College is committed to Equality and Diversity and to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, students and volunteers to share this commitment. This post is subject to an enhanced DBS check. This role does not meet the minimum requirements set by UK Visas & Immigration to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK. Please note we do not accept CVs from recruitment agencies.
ICT Technician employer: Knowsley Community College
Contact Detail:
Knowsley Community College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician
✨Tip Number 1
Familiarise yourself with common ICT helpdesk scenarios. Understanding typical hardware and software issues can give you an edge during interviews, as you'll be able to demonstrate your problem-solving skills and readiness to assist users.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires a high degree of customer interaction, showcasing your ability to handle queries positively and efficiently will make you stand out as a candidate.
✨Tip Number 3
Network with current or former ICT Technicians. Engaging with professionals in the field can provide insights into the role and the work environment at St Helens College, which can be beneficial during your application process.
✨Tip Number 4
Prepare for potential technical assessments. Some employers may include practical tests in their interview process, so being ready to demonstrate your technical skills can significantly improve your chances of landing the job.
We think you need these skills to ace ICT Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the ICT Technician position. Highlight your relevant experience in providing ICT helpdesk support and working with hardware/software issues.
Tailor Your CV: Make sure your CV reflects your qualifications, such as your NVQ Level 2 IT qualification or equivalent, and your GCSE grades in English and Maths. Emphasise any recent experience in IT and customer service environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive approach to customer service and your ability to adhere to service management principles. Use specific examples from your past experiences to demonstrate your skills.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at Knowsley Community College
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge and experience with ICT systems. Highlight any specific hardware or software you have worked with, and be ready to solve a few technical problems on the spot.
✨Demonstrate Customer Service Excellence
Since this role involves providing support, it's crucial to showcase your customer service skills. Share examples of how you've handled difficult situations or provided exceptional support in previous roles.
✨Understand the Role Requirements
Familiarise yourself with the job description and requirements. Be ready to explain how your qualifications, such as your NVQ Level 2 IT qualification, align with what they are looking for.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you understand more about the team and the work environment.
