Technical Support Engineer

Monday to Friday (onsite- Central London) Up to £38,000 DOE

Our client is a Managed Services Provider/ Technology Solutions provider with an exciting opportunity to join their dedicated technical team based on their client site. The ideal candidate will maintain exceptional standards in quality of work, be productive and efficient, and have an excellent grasp of job-related knowledge. They should be organised and methodical, establish and maintain constructive working relationships as a team player, and be an enthusiastic communicator. Additionally, they must be a deadline achiever with excellent time management skills, capable of managing customer expectations and timely reporting back requested information.

ROLE RESPONSIBILITIES:

• Preparation and provisioning of Windows and Apple devices; including but not limited to asset tracking, performing DOA testing, and arranging for the collection and receipt of new devices.
• Imaging and preparation tasks; this includes the application of pre-defined images, builds, task sequences and applications as requested by the customer on a 1:1 or bulk basis.
• Monitor and manage actively deployed and stock devices for utilisation and replenishment requirements.
• Ensure the smooth deployment and operation of core applications and agents.
• Ensure devices are kept up to date with the latest security fixes prior to entering production.
• Work with the customer to prepare and issue devices to new starters, new lab devices, or loan devices and work with the respective parties to reclaim devices which need returning.
• Work with Academia and the customer to implement, refine and adopt best practices, change management and service criteria.
• Perform basic hardware and software troubleshooting techniques to rectify any issues encountered with endpoint devices.
• Manage the wiping / locating of lost/stolen devices when required.
• Run management/business reports to determine service metrics and utilisation.

KEY SKILLS & EXPERIENCE

• Solid understanding of network connectivity and troubleshooting.
• Proficient in endpoint hardware, operating systems, and software.
• Knowledgeable in device management, including Jamf, Intune, MECM/SCCM, Active Directory, and Group Policy.
• Familiar with various deployment mechanisms, such as zero-touch, user-initiated, or manual builds.
• Detail-oriented, process-driven, and committed to exceptional quality of work.
• Capable of working independently and collaboratively within a team.
• Strong written, verbal, and interpersonal communication skills.
• Effective planning and time management abilities.
• Ability to meet deadlines and service targets as outlined in customer contracts, managing customer expectations and providing timely reports.
• Basic understanding of cybersecurity and protective measures to enhance security.
• Passionate about the IT/Tech industry with a keen interest in ongoing personal development.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

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