Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM

Job Title: Field Services Engineer – ITSM – Break/Fix – HP / Lenovo / DellLocation: Wrexham (North Wales) / Chester Region / South of Merseyside RiverSalary: £29,000 – £32,000 per annum + Company Car + Fuel AllowanceAdditional compensation: OOH rota, on call and OT

Must have 5 years UK residency, be able to obtain DBS, BPSS & SC clearances, hold a Full UK Driving licence

Job Summary:We are seeking a skilled and proactive Senior Field Services Engineer to join our dynamic team. In this role, you will be responsible for diagnosing and repairing a wide range of IT equipment, including servers, storage systems, PCs, laptops, tablets, printers, peripherals, and point-of-sale systems. You will work at various customer locations across the UK, ensuring high-quality support and service delivery.

Key Responsibilities:

• Travel to diverse customer sites to provide on-site IT support services
• Diagnose, repair, and maintain a variety of IT hardware and systems
• Install, move, and make changes to IT equipment across client sites
• Perform software and hardware troubleshooting and installations
• Follow client and internal documented procedures, offering feedback for improvement
• Adhere to safety and ESD (electrostatic discharge) precautions at all times
• Accurately complete documentation and provide timely updates after each site visit
• Participate in an on-call rota covering mornings, evenings, and weekends (on-call allowance applies)
• Support wider IT teams as needed
• Willingness to work overtime when required (overtime rates apply)

Qualifications & Experience:

• Proven experience with installation, troubleshooting, and repair of IT hardware, including data centre equipment and end-user computing devices
• Ability to configure software based on client specifications
• Possession of relevant and up-to-date vendor certifications (e.g. Dell, Lenovo, IBM, HP) or, proven demonstratable experience happy to take the accreditation for HP, IBM & Lenovo.
• Sound understanding of hardware maintenance and break/fix procedures
• Full UK driving licence is essential
• Must be eligible for UK security clearances such as SC and NPPV3

Essential Attributes:

• Strong attention to detail and quality-focused approach
• Ability to work independently and remotely across a variety of IT products
• Methodical and reliable with a first-time fix attitude
• Self-motivated, professional, and a team player with a can-do mindset
• Results-driven with a history of exceeding performance targets
• Physically capable of lifting IT equipment and working in confined or awkward spaces