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- Tasks: Diagnose and repair IT equipment at various customer locations across the UK.
- Company: Join a dynamic team focused on delivering high-quality IT support services.
- Benefits: Enjoy a competitive salary, company car, fuel allowance, and overtime pay.
- Why this job: Be part of a results-driven culture with opportunities for professional growth and skill development.
- Qualifications: Experience in IT hardware repair and a full UK driving licence are essential.
- Other info: Must be eligible for UK security clearances and willing to participate in an on-call rota.
The predicted salary is between 29000 - 32000 £ per year.
Location: Wrexham (North Wales) / Chester Region / South of Merseyside River
Salary: £29,000 - £32,000 per annum + Company Car + Fuel Allowance
Additional compensation: OOH rota, on call and OT
Must have 5 years UK residency, be able to obtain DBS, BPSS & SC clearances, hold a Full UK Driving licence
Job Summary: We are seeking a skilled and proactive Senior Field Services Engineer to join our dynamic team. In this role, you will be responsible for diagnosing and repairing a wide range of IT equipment, including servers, storage systems, PCs, laptops, tablets, printers, peripherals, and point-of-sale systems. You will work at various customer locations across the UK, ensuring high-quality support and service delivery.
Key Responsibilities:
- Travel to diverse customer sites to provide on-site IT support services
- Diagnose, repair, and maintain a variety of IT hardware and systems
- Install, move, and make changes to IT equipment across client sites
- Perform software and hardware troubleshooting and installations
- Follow client and internal documented procedures, offering feedback for improvement
- Adhere to safety and ESD (electrostatic discharge) precautions at all times
- Accurately complete documentation and provide timely updates after each site visit
- Participate in an on-call rota covering mornings, evenings, and weekends (on-call allowance applies)
- Support wider IT teams as needed
- Willingness to work overtime when required (overtime rates apply)
Qualifications & Experience:
- Proven experience with installation, troubleshooting, and repair of IT hardware, including data centre equipment and end-user computing devices
- Ability to configure software based on client specifications
- Possession of relevant and up-to-date vendor certifications (e.g. Dell, Lenovo, IBM, HP) or, proven demonstrable experience happy to take the accreditation for HP, IBM & Lenovo
- Sound understanding of hardware maintenance and break/fix procedures
- Full UK driving licence is essential
- Must be eligible for UK security clearances such as SC and NPPV3
Essential Attributes:
- Strong attention to detail and quality-focused approach
- Ability to work independently and remotely across a variety of IT products
- Methodical and reliable with a first-time fix attitude
- Self-motivated, professional, and a team player with a can-do mindset
- Results-driven with a history of exceeding performance targets
- Physically capable of lifting IT equipment and working in confined or awkward spaces
Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM
✨Tip Number 1
Familiarise yourself with the specific IT hardware and software that the role requires, particularly HP, Lenovo, and Dell products. Having hands-on experience or knowledge about these brands will give you an edge during interviews.
✨Tip Number 2
Network with current or former Field Services Engineers in the industry. They can provide insights into the role and may even refer you to opportunities within their companies, including ours at StudySmarter.
✨Tip Number 3
Prepare for practical assessments by brushing up on your troubleshooting skills. You might be asked to demonstrate your ability to diagnose and fix common IT issues during the interview process.
✨Tip Number 4
Showcase your soft skills, such as communication and teamwork, during the interview. As a Field Services Engineer, you'll need to interact with clients and colleagues, so demonstrating your ability to work well with others is crucial.
We think you need these skills to ace Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in diagnosing and repairing IT equipment. Include specific examples of your work with HP, Lenovo, or Dell products, as well as any vendor certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention your ability to work independently and your experience with on-site support services.
Highlight Relevant Skills: In your application, emphasise skills such as troubleshooting, hardware maintenance, and adherence to safety protocols. Make sure to mention your attention to detail and results-driven mindset.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT hardware, especially with brands like HP, Lenovo, and Dell. Highlight specific examples of troubleshooting and repairs you've successfully completed, as this role requires a strong technical background.
✨Demonstrate Problem-Solving Abilities
Field Services Engineers often face unexpected challenges. Share instances where you diagnosed and resolved issues efficiently. This will show your potential employer that you can think on your feet and handle pressure.
✨Emphasise Attention to Detail
Given the nature of the job, attention to detail is crucial. Discuss how you ensure quality in your work, whether it's through thorough documentation or adhering to safety protocols. This will resonate well with the company's focus on high-quality service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to real-world situations, such as dealing with difficult clients or managing multiple tasks at once. Practising these scenarios can help you articulate your thought process and demonstrate your suitability for the role.
