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For Companies At a Glance
- Tasks: Provide onsite and remote IT support, engaging with clients and managing projects.
- Company: Join a well-established Managed Service Provider in the heart of Central London.
- Benefits: Enjoy a competitive salary of £35,000 and opportunities for professional growth.
- Why this job: Perfect for tech enthusiasts who love problem-solving and client interaction in a dynamic environment.
- Qualifications: Strong communication skills and experience with PCs, Macs, and networking hardware are essential.
- Other info: Training provided for collaborative troubleshooting with third-party technical teams.
The predicted salary is between 28000 - 42000 £ per year.
About Onsite & Remote IT Support Technician
Location: Central London
Salary: £35,000
About The Company
Our client is a well-established Managed Service Provider based in Central London.
Position Overview
You will be the primary point of contact for clients, providing both onsite and remote support. This role is ideal for someone who enjoys desk work and engaging with clients face-to-face.
Responsibilities
- Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.
- Project Management: Oversee projects from diagnostics to resolution, including onboarding/offboarding staff and conducting inductions.
- Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.
- Networking Expertise: Work with TCP/IP, VLANs, and networking hardware, preferably UniFi, Aruba, and Cisco.
- Collaborative Troubleshooting: Work with third-party technical teams to support PDQs and ePOS systems, with training provided.
Candidate Requirements
Essential Skills and Personal Qualities- Exceptional written and verbal communication skills.
- Experience managing PCs and Macs in a business environment.
- Familiarity with Office 365 or G Suite environments.
- Proficiency in networking hardware and troubleshooting TCP/IP issues.
- Experience with firewalls, security software, and internet technologies.
- Strong customer service skills, with the ability to visit client sites for patching and crimping from day one.
- TCP/IP
- Cisco
- Firewalls
Work Experience
- Systems Administrator
- Desktop Support
- NOC Engineer
Languages
- English
Apply now to Just IT or email (url removed). If suitable, we will contact you to discuss this opportunity.
IT Support Technician employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as UniFi, Aruba, and Cisco. Having hands-on experience or even just a solid understanding of these systems can set you apart during interviews.
✨Tip Number 2
Prepare to discuss your previous client interactions in detail. Since this role involves direct engagement with clients, showcasing your customer service skills and how you've successfully resolved issues in the past will be crucial.
✨Tip Number 3
Brush up on your networking knowledge, especially around TCP/IP and VLANs. Being able to confidently explain these concepts and how you've applied them in real-world scenarios will demonstrate your technical mastery.
✨Tip Number 4
Consider reaching out to current or former employees of the company via LinkedIn. Gaining insights about the company culture and expectations can help you tailor your approach and show genuine interest during your application process.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with desktop and network troubleshooting. Include specific examples of how you've engaged with clients and resolved their issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your exceptional communication skills and customer service experience. Mention your familiarity with Office 365 or G Suite, and express your enthusiasm for working both onsite and remotely.
Highlight Technical Skills: In your application, emphasise your proficiency with networking hardware and troubleshooting TCP/IP issues. If you have experience with firewalls and security software, make sure to include that as well.
Showcase Project Management Experience: If you have experience overseeing projects from diagnostics to resolution, mention this in your application. Highlight any relevant experience with onboarding/offboarding staff and conducting inductions.
How to prepare for a job interview at TieTalent
✨Showcase Your Communication Skills
As an IT Support Technician, you'll be the primary point of contact for clients. Make sure to demonstrate your exceptional written and verbal communication skills during the interview. Practice explaining technical concepts in simple terms, as this will show your ability to engage effectively with clients.
✨Highlight Your Technical Mastery
Be prepared to discuss your experience with desktop, application, and network support. Bring examples of past projects where you handled installations or troubleshooting, especially with networking equipment like switches and routers. This will help illustrate your technical expertise.
✨Demonstrate Customer Service Skills
Since strong customer service skills are essential for this role, think of specific instances where you've gone above and beyond to assist a client. Share these stories during the interview to showcase your commitment to providing excellent support.
✨Familiarise Yourself with Networking Concepts
Given the emphasis on networking expertise, brush up on your knowledge of TCP/IP, VLANs, and relevant hardware. Be ready to answer questions or solve hypothetical problems related to these topics, as it will reflect your readiness for the technical challenges of the job.
