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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure excellent customer service.
- Company: Join Joivy, a leading residential platform in Europe with a vibrant team from 30+ countries.
- Benefits: Enjoy a competitive salary, 33 days off, and a pension plan.
- Why this job: Be part of a dynamic team focused on hospitality and guest satisfaction in a growing company.
- Qualifications: Experience in hospitality or customer service; fluent in English; problem-solving skills required.
- Other info: Diversity and inclusion are celebrated; all applicants are welcome.
The predicted salary is between 21800 - 29200 £ per year.
Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily and coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg, and Bulgaria). Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, a business unit focused on real estate investments.
JOIVY has established a reputation in Edinburgh as a premium rental management company focusing on adopting a hospitality attitude to property management. JOIVY manages over 160 homes for individual owners, 60 for B2B clients and several apartment hotels. As we continue to grow our portfolio of high-quality serviced apartments, hotels, long-lets and rural retreats we also look towards our future growth throughout Scotland and maintaining the best possible service to both Guests and Clients.
Purpose of the role
Welcoming guests, checking guests in and out of the hotel, dealing with guest queries, and providing prompt and professional guest service to meet guest needs and ensure guest satisfaction. This role requires active communication with guests mainly in person, in writing, using Joivy's communication platform, and over the phone. The main priority is to ensure an excellent experience for the guests, aiming to build trust and encourage them to visit again.
Key Responsibilities
- Ensuring a smooth day-to-day running of our Hotels;
- Checking the arrivals list daily and highlight special guest requests if any;
- Checking that all keys/cards are ready for the arrivals;
- Checking and counting keys/cards after all guests' departure and reporting if any are missing;
- Checking rooms are prepared and ready for guests' arrival by working with the housekeeping team;
- Reporting to the in-house maintenance team any maintenance issues before, during, and after guests' stays;
- Replying to guests' inquiries and messages;
- Replying to guests' reviews on various platforms;
- Conducting room checks to ensure all guest rooms are up to standard and are ready for guest arrival;
- Regularly checking communal space and ensuring adherence to Health & Safety Policies;
- Reacting to the Fire Alarm activations and responsibilities as Fire Marshall;
- On occasion, assisting the in-house housekeeping staff with some duties;
- Providing high-level customer service to all guests that enter our hotels.
Required skills and or qualifications
- You have experience in hospitality or customer service;
- You are a problem-solver and self-driven to provide outstanding customer service;
- You are fluent in English (C1 level, written and spoken) - additional languages are a plus!
Compensation
£25,400 per annum for 40 hours per week (excluding lunch breaks) 33 days including Bank Holidays Pension contributions.
Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
Front-Desk Assistant (f/m/x) employer: Joivy
Contact Detail:
Joivy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front-Desk Assistant (f/m/x)
✨Tip Number 1
Familiarise yourself with Joivy's unique approach to hospitality and property management. Understanding their values and how they differentiate themselves in the market will help you align your responses during interviews and show that you're genuinely interested in the company.
✨Tip Number 2
Brush up on your customer service skills, particularly in a hospitality context. Think of specific examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. Joivy values self-driven individuals, so be ready to share instances where you've identified issues and implemented solutions, especially in fast-paced environments.
✨Tip Number 4
If you speak any additional languages, make sure to highlight this during your interactions. Given Joivy's diverse clientele, showcasing your language skills can set you apart from other candidates and demonstrate your ability to connect with a wider range of guests.
We think you need these skills to ace Front-Desk Assistant (f/m/x)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front-Desk Assistant at Joivy. Familiarise yourself with their focus on hospitality and customer service to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in hospitality or customer service. Use specific examples that demonstrate your problem-solving skills and ability to provide outstanding service.
Showcase Language Skills: Since fluency in English is required, ensure your application reflects your language proficiency. If you speak additional languages, mention them as they can be a significant advantage.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Mention why you want to work at Joivy and how you align with their values of diversity and inclusion.
How to prepare for a job interview at Joivy
✨Showcase Your Customer Service Skills
As a Front-Desk Assistant, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved guest issues or went above and beyond to ensure satisfaction.
✨Familiarise Yourself with Joivy's Services
Understanding the range of services offered by Joivy will help you demonstrate your enthusiasm for the role. Research their various living spaces and property management services to show that you're genuinely interested in the company.
✨Practice Active Communication
Since the role involves a lot of communication with guests, practice clear and confident speaking. You might even want to role-play common scenarios you could encounter at the front desk to prepare for any questions during the interview.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well with others, especially since you'll be coordinating with housekeeping and maintenance teams. Share specific instances where teamwork led to a successful outcome in your previous roles.
