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- Tasks: Be the friendly face of our Community Facilities Team, handling enquiries and managing reception duties.
- Company: Join Crawley Borough Council, a dynamic organisation committed to community welfare and inclusivity.
- Benefits: Enjoy a generous benefits package with discounts, wellbeing incentives, and training opportunities.
- Why this job: This role offers a chance to make a real impact while working in a supportive and vibrant environment.
- Qualifications: Experience in a busy reception role and strong customer service skills are essential.
- Other info: Full UK driving license required; First Aid training provided within three months.
The predicted salary is between 24000 - 36000 £ per year.
This role offers an exciting opportunity to join our Community Facilities Team as we continue our journey in our new premises. The Town Hall and commercial office space are currently occupied by Crawley Borough Council, and we look forward to welcoming new commercial tenants on the upper floors soon.
You will provide an efficient, friendly, and welcoming service that promotes and supports Crawley Borough Council staff and other occupiers on the upper floors. As the first point of contact, you will handle:
- Enquiries
- Complaints
- General reception duties, including administrative tasks, access control, booking committee rooms, and managing building access for contractors and visitors
Problem solving, decision-making, and a working knowledge of Microsoft Office or equivalent are essential. We seek someone with proven experience in a busy high-end reception role with exceptional customer service skills. Good verbal, listening, and written communication skills are essential, along with a solid knowledge of Health and Safety at Work.
You will be First Aid trained or willing to undertake and pass the qualification within the first three months of employment. You will also serve as an Evacuation Control Officer, coordinating and assisting with the safe evacuation of personnel during emergencies and liaising with emergency services as required.
Additional information
Working hours are 37 hours per week, Monday to Friday, from 7 am to 3 pm. A full UK driving license is required for this role. If you are not already qualified in First Aid, you must be willing to undertake training within three months of starting. An additional allowance will be paid once qualified.
Employee benefits
We offer a generous package with a range of discounts, benefits, and wellbeing incentives suitable for everyone.
Our way of working
Our approach reflects the unique nature of our council. We encourage all colleagues to embody these values in their work. See if we are the perfect match for you.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment. We aim to be an inclusive and diverse employer of choice, reflecting the community we serve, and particularly welcome applications from underrepresented groups.
Receptionist employer: Crawley Borough Council
Contact Detail:
Crawley Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Crawley Borough Council's values and mission. Understanding their commitment to community welfare and inclusivity will help you align your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in high-pressure situations. Think of examples from your past experiences where you successfully handled complaints or difficult enquiries, as these will be valuable during your interview.
✨Tip Number 3
Since you'll be the first point of contact, practice your verbal communication skills. Role-play scenarios with friends or family to enhance your ability to greet visitors warmly and handle various reception duties smoothly.
✨Tip Number 4
If you're not already First Aid trained, consider enrolling in a course before applying. This shows initiative and readiness to meet the job requirements, making you a more attractive candidate.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Receptionist position. Highlight the skills and experiences you possess that align with the role.
Tailor Your CV: Customise your CV to reflect your experience in high-end reception roles. Emphasise your customer service skills, problem-solving abilities, and familiarity with Microsoft Office or equivalent software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples of how your previous experience has prepared you for the tasks outlined in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Crawley Borough Council
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Prepare examples of how you've handled enquiries and complaints in previous roles, highlighting your ability to remain calm and professional under pressure.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you successfully resolved issues or made decisions that benefited your workplace. This will show your potential employer that you can think on your feet and handle unexpected challenges.
✨Familiarise Yourself with Health and Safety Protocols
Since knowledge of Health and Safety at Work is essential for this role, brush up on relevant regulations and be prepared to discuss how you would ensure safety in the reception area, especially during emergencies.
✨Prepare for First Aid Questions
If you're not already First Aid trained, express your willingness to undertake the training. Familiarise yourself with basic First Aid principles, as this shows your commitment to safety and readiness to take on the responsibilities of an Evacuation Control Officer.
